New Contributor
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4 Messages
Mini Box activation
How do I activate my mini box? I followed the instructions and the error message says its taking longer than expected....It references cox.com/minibox, but when I go to that web address there is no "activate" option....I called the help desk and Shonda was super friendly and patient, but she could not help. I dont want to wait for a tech to come to my house just so I can watch basic cable.....
MINIBOXSUCKS
New Contributor
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12 Messages
10 years ago
Our mini box completely stopped working today. Its says "There is an interruption in service". The dvr in the living room still works but not the mini box in the bedroom. Hooray for COX minibox
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StephanieA
Former Moderator
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1.9K Messages
10 years ago
Is the cable straight from the wall to the mini box or is there a splitter?
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StephanieA
Former Moderator
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1.9K Messages
10 years ago
Are you getting this message on all the channels? Is the cable straight from the wall to the mini box or is there a splitter?
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MINIBOXSUCKS
New Contributor
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12 Messages
10 years ago
Yes on all channels now. Cable from wall to mini box. HDMI from mini box to tv
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MariaL
Moderator
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742 Messages
10 years ago
There's an error code associated with the message "Sorry, we've detected an interruption in your service. Check for loose connections from the wall to the mini box to make sure they are secure. If the problem persists, please contact Cox Customer Support at (866) 961-1207 to restore service. Reference x.x.x when calling." Please share the error code. Thank you.
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shawntemple
New Contributor
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4 Messages
10 years ago
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StephanieA
Former Moderator
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1.9K Messages
10 years ago
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shawntemple
New Contributor
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4 Messages
10 years ago
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DustinP
Moderator
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1.1K Messages
10 years ago
When you're home, please try the following and report back to us with an update. Please unplug the power to the Mini Box, and reseat the coax and verify the coax to the wall and Mini Box. Once the power is reconnected and the Mini Box finishes initializing, attempt to verify your channels. Thank you.
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shawntemple
New Contributor
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4 Messages
10 years ago
So....on a hunch, I went home and replace the HDMI cable that was used previously with the bigger cable box and swapped it with the HDMI cable (with blue plug) that came with the mini box. It worked. Problem solved.
I guess not all HDMI cables are the same.
I cancelled the appointment for the tech to visit my house.
All good.
Thank you, Cox!
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DustinP
Moderator
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1.1K Messages
10 years ago
Thanks for the update. Glad to hear this is resolved!
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Victor_Enchelma
New Contributor
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1 Message
10 years ago
Is there an office in San Diego that I can go into and speak with a real person about questions about our COX tv service???
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EdwardH
Valued Contributor
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755 Messages
10 years ago
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