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bebop

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Low download speed, loss of connectivity.

For the past 2 days I've been experiencing inconsistent download speeds, as low as 1Mbps.  Connectivity is mostly fine but drops sometimes.  Looking at the modem page (Cisco DCP3010) the signal/noise ratio for several downstream channels is low (ranging from 31-27)

Downstream Channels    
  Power Level: Signal to Noise Ratio:
Channel 1: -5.5 dBmV 31.8 dB
Channel 2: -4.1 dBmV 33.8 dB
Channel 3: -4.1 dBmV 34.0 dB
Channel 4: -4.3 dBmV 33.2 dB
Channel 5: -7.4 dBmV 30.9 dB
Channel 6: -8.4 dBmV 29.9 dB
Channel 7: -9.3 dBmV 29.0 dB
Channel 8: -10.9 dBmV 27.5 dB
 
Upstream Channels    
  Power Level:
Channel 1: 44.0 dBmV
Channel 2: 42.7 dBmV
Channel 3: 44.2 dBmV
Channel 4: 43.7 dBmV

Most of the cabling in the house is inaccessible but I believe the cable to the modem comes directly from the box outside.  Guessing this would require a service call?

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Tecknowhelp

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"Guessing this would require a service call?"

If it's coming direct from the box outside, yes. However I some how doubt that. You may want to double check to avoid possible charges for the appointment. 

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