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New Contributor
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Lost Internet Connection
Lately I have problems getting onto the internet. This happens several times during the day. It only happens when I am getting onto the internet, not while I am on the net. Nothing has changed(hardware, software, disconnected cables etc) I use a Linksys cable modem. To get on the internet I have to unplug the modem and then plug it back in. After a few seconds my modem indicates I can connect to the internet. Why am I having these problems recently?
PS: I am still using Windows XP.
Health_Edge
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Valued Contributor III
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Whats the model number of your modem? Is your computer connected directly to it?
Before you unplug it to "fix it" do the lights look normal?
When you can't get online, what exactly is the message?
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BAR-B-Q
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Health_Edge
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Valued Contributor III
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So its either resetting, or losing the downstream. It should also be noted thats a pretty old modem. Atleast 6 years old. What are it's signal levels? You should find them at the website 192.168.100.1 and should look like this?
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BAR-B-Q
New Contributor
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Downstream Channel
Lock Status
Operational
Modulation
256QAM
Channel ID
98
Provisioned Rate
27500 kbps
Symbol Rate
5360.537 Ksym/sec
Downstream Power
10.3 dBmV
SNR
35.1 dB
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Health_Edge
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Valued Contributor III
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What are the rest of your signal levels? Should be a upstream section. Your SNR is low, but your power level is high. That usually means either bad cable wiring, or a amplifier that has gone bad. Whats the cabling like from the street to the modem? The DS SNR is probably causing the modem to T4 and reboot.
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BAR-B-Q
New Contributor
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Lock Status
The cable is underground from the box next to the sidewalk to the box attached to the side of the house.
dure
tartup Procedure
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Health_Edge
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Valued Contributor III
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Your Upstream power is a little on the high side too, in combination make me think this is a issue with splitters and a amp in the wrong place. Do you know how the cabling gets from the side of the house to the modem?
In short, you have a signal issue. If all this is greek, probably best just to have a technician to your house, just be warned of charges if its any of your wiring inside the house that needs to be replaced.
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