Welcome to the Cox Community
Our community is a collaborative place to learn about Cox products and services. Jump into the conversation today!
Messages
Selected Messages
New Contributor
•
lost channels/connection
Ok, i was getting excessive tiling this morning and i reset the box. Usually this isn't an issue, but the tiling has been getting worse over the last week or so and this has been a everyday occurrence. Well today it looks like the connection or the box finally bit the dust. After my last box reset(unplug, count to 20, replug) the box came up, but i just get one channel now with no options for anything else. I bypassed the box and i can get the basic channels, but with tiling. Any tips or am i on to troubleshooting beyond my house? (handing it off to a tech). Thanks in advance if anyone else has had this happen.
Bruce
+4 more
Honored Contributor III
•
I had the same problem...but my telephone would also go offline. Long troubleshooting story made short: I found three splitters connected to my main line. Take a peek behind your cover plate.
0
0
ChrisL
Former Moderator
•
If you're having problems without the box as well I'd say the issues are more likely signal related. Having a technician come out would definitley be a good next and hopefully final step in resolving this.
0
0