Local or Backbone Issues

It appears you've got problems locally or regionally in the Southeast, and it must be on the Cox side because the agents are busy and not looking to be free anytime soon.  I've reset the modem and cleared its settings, no VPN, went off the router and hard wired, 50Mbit subscription and for my ever so increased cost of subscription...garbage output (11Mbit) on the Cox speed test, verified on Speedtest itself from multiple servers.

No...not happy because I'm paying $66/month for this.