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Local HD in-the-clear Channels No Longer Available - Did Cox "pull the plug"?

Cox customer for about 10 years in Norfolk VA. For the past 5 or so, I've had a cable box in my living room for the main TV, but only basic cable service to 2 other TVs in the bedroom. In addition to the basic cable channels in the bedrooms, I was receiving local channels (PBS, NBC, CBS, etc. in HD). This all changed about 3 days ago. On both bedroom TVs, those channels (2-1, 2-2, 15-2) now show "no signal". We changed nothing internal to the house. When I called COX customer service, I got a surly young woman who was less than helpful explaining that I should not have been getting those channels and they weren't in COX's broadcast lineup. They'd be happy to get me 2 more HD boxes though....

Question 1: Is it not true that a recent FCC decision (FCC 12-126) held that Cable companies no longer were required to transmit those channels unencrypted "in-the-clear", and as such, is it not true that COX could shut them off a at any time....say, 3 days ago? 

Question 2: If it is the case that COX shut off those in-the-clear channels, Is COX not required by the recent law change to provide additional cable boxes at no charge due to removing them? My surly tech assistant said that I would get charged for new boxes, no ifs, ands or buts. 

COX: Somebody please answer the mail here. Denying that some change was made re: the availability of these in-the-clear channels to avoid providing free-of-charge cable boxes is dishonest. It will also drive me to satellite TV...quickly. 

Moderator

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1.7K Messages

CAPTDBG, 

The area you live in is not currently in transition to All Digital. Have you already run the channel scan for both digital and analog channels since you noticed the disappearance of the channels? It's possible the direct to set frequencies have been adjusted. If you have not run channel scans on the affected TV's, please do and let me know the outcome. 



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I have removed and reinstalled the coax cable three times and then run the channel scan (on cable) three times. Each time, the result has been the same: None of the direct-to-set channels are viewable. The scan identifies them, but when the channel is switched to any of them, there is just a blue screen with the "no signal" message.

Thanks for the reply. I appreciate you efforts to remedy this irritating development. 

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Going all digital is bad for the consumer and good for COX.  They get to charge you per TV.

I have stayed with COX for many years because I have 4 TVs in my house with direct cable no box

and 2 TVs with a cable box.

The 4 boxs for example an office area and exercise room get used seldom.

Verizon requires a box at every TV which ended up costing more than COX.

I can see going digital but they should have left it "Clear Digital" so all the new TVs would get the signal

just like older analog cable ready sets worked for free.  Then they could brag about giving you a better signal

instead of  the real reason to charge you per TV.  The other method would be NO charge for the mini box

for their customers. 

Looks like I have to see what the latest Verizon deal is.

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CAPTDBG, 

If you have the option, please ensure that you are scanning for digital channels.

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KenK said:

Going all digital is bad for the consumer and good for COX.  They get to charge you per TV.

And reclaim some 360MHz of bandwidth, possibly providing some much requested HD channels (or HSI bandwidth.)

Verizon requires a box at every TV which ended up costing more than COX.

I can see going digital but they should have left it "Clear Digital" so all the new TVs would get the signal

just like older analog cable ready sets worked for free.

...And make it extremely easy for internet only customers to steal these ClearQAM signals. Why pay for the "Starter" and "Essential"

when you can get them for the price of a splitter?

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It does that automatically, identifying both analog and digital channels. It "saves" all the over-the-air channels (15-1, 15-2, etc), but there is no signal. I'm certain this is not a TV issue...nothing changed between having the channels and not having the channels.

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My set does this automatically, identifying both analog and digital channels. It saves the over-the-air channels (15-1, 15-2, etc), but the screen is blue. I'm certain this is not a TV setting issue as nothing changed with the 2 sets without boxes prior to losing the channels.

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Spoken like a true champion for big business, Domino. Cox is making a lot of money (check their earnings....).  COX isn't requiring me to get a box,,,I still get most basic channels without it. I need the box to view any in HD (including PBS and local news, etc). Inconveniencing honest, paying customers by requiring them to get a box just to get these 20 or so channels is silly. Now, I have to hook up the antenna and retune the TV to air vice cable just to get PBS shows for my kids. I'm already paying for these two TVs. I don't want the box, or the wires. 

Valued Contributor III

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CAPTDBG said:

Spoken like a true champion for big business, Domino. Cox is making a lot of money

Which has WHAT relevance to this discussion? [Cox Communications accounts for less than 2/3 of the Cox Enterprises, Inc revenue, BTW.]

COX isn't requiring me to get a box,,,I still get most basic channels without it. I need the box to view any in HD (including PBS and local news, etc). Inconveniencing honest, paying customers by requiring them to get a box just to get these 20 or so channels is silly. Now, I have to hook up the antenna and retune the TV to air vice cable just to get PBS shows for my kids. I'm already paying for these two TVs.

Soon, you will get NO channels without the box.

I don't want the box, or the wires.

Or Cox cable TV, I guess

Valued Contributor

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1.2K Messages

CAPTDBG,

Are you able to try connecting another TV?  If the channels do not display on a different television directly connected then there may be an issue with the signal coming into your home.  We can have a technician scheduled to come out if necessary, let us know the results.

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Domino: Let me explain this to you like you're 6 years old:  You are the one who posted (on my original post) bringing up the financial incentive to pull the plug on carrying free over-the-air channels. The relevance to this discussion is that somehow, for about 25 years, Cox has been able to stay in business despite the fact that some people may be "stealing" their cable  signal from internet service, or splicing into existing cable TV lines. With all of these people allegedly "stealing" a cable signal, Cox racked up $17 BILLION dollars. So, if Cox Communications accounts for less than 2/3 of that, they have squeaked by on just of  $10 BILLION dollars. How did they ever get by on such paltry corporate earnings? I guess your point is that if it weren't for all the deadbeat cheaters out there that steal signals, they'd have about $25B, right? Big business is putting the screws to the consumer here in an attempt to grow already bloated profits....distasteful. 

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I have 2 TVs without boxes. Both of them lost the signal at the same time. I've hooked a third TV up the same line running into the bedroom and it has the same symptoms. Finds the channels on a search, but cannot view them. Thanks, Derrick. 

Valued Contributor III

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2.8K Messages

CAPTDBG said:

Domino: Let me explain this to you like you're 6 years old:  You are the one who posted (on my original post) bringing up the financial incentive to pull the plug on carrying free over-the-air channels. The relevance to this discussion is that somehow, for about 25 years, Cox has been able to stay in business despite the fact that some people may be "stealing" their cable  signal from internet service, or splicing into existing cable TV lines. With all of these people allegedly "stealing" a cable signal, Cox racked up $17 BILLION dollars. So, if Cox Communications accounts for less than 2/3 of that, they have squeaked by on just of  $10 BILLION dollars. How did they ever get by on such paltry corporate earnings? I guess your point is that if it weren't for all the deadbeat cheaters out there that steal signals, they'd have about $25B, right? Big business is putting the screws to the consumer here in an attempt to grow already bloated profits....distasteful. 

I guess we should all get new cars. They all made more than $10B. And free gas. Those oil companies would cry with only a $10B profit. I could go on, but I think most of us agree that gross profits aren't a good reason to allow your product to be taken without payment. You do, too, but you're just being argumentative. Going all digital not only reclaims more than 360MHz of bandwidth, it also provides better quality of video when compared to analog, and provides an inexpensive way of stopping the HSI "freeloaders."

Moderator

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1.7K Messages

CAPTDBG, 

Unlike analog channels, QAM channels are mapped in such a way that they can change frequencies. QAM channels are subject to change without prior notification.

With a digital receiver, the frequency changes are automatically mapped. TVs with built in digital tuners  typically display a black screen when a channel moves frequencies.

Cox does not have power over the QAM channel moves, therefore, troubleshooting is not supported by Cox. 

Since you have already scanned for digital channels on your TV and there was no change, it leads me to believe this is different from the frequencies moving. Are you having any problems with the Starter and Essential channels on your direct to set TV's, with the cable box you mentioned being in living room or with any other Cox service?  If so, addressing that may lead to correcting this issue for you. 

Valued Contributor III

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2.8K Messages

ColleenD said:

Cox does not have power over the QAM channel moves, therefore, troubleshooting is not supported by Cox. 

Huh? I'm betting you're incorrect on this one, Colleen. The local Cox franchise assigns what "QAM" each channel occupies.

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