Live TV is only available when you are connected to your home network?

I can't even watch my shows today because this message keeps popping up every time I click "Watch Now" under my channel! It worked fine yesterday but just decided not to when I logged onto my computer =(

I am running Windows 8.1, have my wifi connected (obviously) so shouldn't that be enough?

The Home Network Manager via the Cox website is non-existant and the 4 people I've spoken to via phone and web haven't provided me with a single viable answer.

As I mentioned I am using 8.1, PC and using the TV Connect app I re-installed twice today. I've rebooted, reinstalled the app and reinstalled my wifi adapter. Someone help =(