New Contributor II
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4 Messages
Like so many others, not getting great Premier speed with new router
Based on what I've read, I assume my account also needs to be upgraded to DOCSYS 3. I attached a new SB6121 today and I'm still getting 32mbps down and 8mbps up after spending most of the day following forum suggestions and FAQs.
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timeship
New Contributor II
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4 Messages
The tech was able to solve my problem by adjusting my modem to slow it down. That kinda made sense when he explained it. That fixed the direct connection, but it was still super slow going through the router. A simple reset of the router solved the second problem and now I have 65 download and 22 upload. So unless you have a lot of technical knowledge on what I just said--yes, call a tech.
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KipK
Former Moderator
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606 Messages
‹forum gnome›Phase 1, update firmware. Phase 2, update service code. Phase 3, go fast!‹/forum gnome›
Your modem should have just reset twice, and now you should be good to go.
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timeship
New Contributor II
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4 Messages
Hmmmm. Thanks for trying. Saw resets. Still 32/8.
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KipK
Former Moderator
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606 Messages
Hmm. Signal looks a little off, but not badly so, actually a little on the high side. Since we're seeing no packet loss to the modem, I can't say that's it.
I'd have to suggest bypassing any router that may be connected, plug a single computer directly into the modem and reset the modem, then see if the result is the same. If so, we'll probably want to schedule a service call.
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timeship
New Contributor II
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4 Messages
Yeah. The direct connection thing was one of the aforementioned many troubleshooting steps. Maybe it will mean something to you that download speed was exactly the same but upload speed was more than doubled by bypassing the nearly new Cisco router.
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KipK
Former Moderator
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606 Messages
Upload speed is better but download speed is still low when bypassing the router, after the modem was updated? Hmm. That may very well be a fluke, or may not.
I think the best thing is going to be to schedule a service call then. It may be something as simple as the tech needing to put on a pad (attenuator), or remove an unneeded amp or something like that, but sometimes these things are best worked out in realtime and/or in the field.
I'd suggest calling your local 24/7 tech support number listed at http://bit.ly/LocalCoxSupportPhoneNumbers for best scheduling availability, or e-mail us at cox.help@cox.com and we can set one up.
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Jones
New Contributor
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2 Messages
Having this same problem? Do I need to call tech support?
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