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New Contributor
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Laptops over Wi-fi take long time to establish internet connection
This issue has been ongoing for as long as I've had my cox service, and I've even moved to a new location but it persists. It may be related to my Motorola Surfboard SBG6580 modem/router which I've had since day one.
The issue: When I boot or wake a laptop that connects via wi-fi, it can take several minutes, sometimes 10-20, before internet access is functional. During this time my phone works fine via wi-fi and my PC on the Ethernet works fine. My phone has no delays establishing a connection, it just seems to affect laptops. Also, if I try refreshing the browser when internet access begins to return, some sites will only load partially (no images) and some websites will load fully while others will be inaccessible. This lasts for about a minute before everything finally is normal.
I'd like to resolve this ASAP. We have people bringing laptops over this weekend for Fantasy Football drafting! I can check any settings or run tests after work today. Thanks!
Health_Edge
+5 more
Valued Contributor III
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Easy answer: Don't sleep/suspend devices, just turn off/on.
Long answer: First I would update the driver for your laptop's NIC. What is it's model number and I can provide a link. Second, as a short term solution, try disabling/enabling the wireless adapter every time it comes out of sleep. Sometimes it works with the physical button, but other times you have to go into Network Connections right click on local area connection and left click disable. Then do the same thing again and enable.
If you have networking experience it would also help if you set a DHCP reservation for that laptop's MAC address and set the wireless channel to something static. However I will only go into more detail if the previous things don't work.
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Ozymandias
New Contributor
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Thank you. I will try that out. I'll need to look up the model for my NIC.
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