Issues Streaming to Twitch

Hey Chris, 

That's the pattern though. No one sees anything wrong remotely, but the last tech came out and tested the upload and found some sort of issue that he said a repair team would need to fix. As far as I can tell, there's been no change since then. 

I'm currently waiting on a reply from Twitch as well. 

@chris, I've tested at well over 125 before with the exact same equipment I have now. I was getting 90-100 (with speeds exceeding 120 with power boost last year). In more recent months it as only barely hitting 90-100 and now after upgrading to "ultimate" I'm still not receiving even 100 down, which doesn't seem to be worth paying Cox for if they can't provide something even close to what is advertised with the "up to 150mb" download. I'm basically paying more money for the same service (actually worse since it's nowhere near the quality of service I had when I moved to this house a year ago) . As far as I can tell, Twitch is the only issue but Twitch is the only service I use to send that kind of data, so that's not really saying much since I have nothing to compare it to.

What could have changed that'd make it where my equipment doesn't support gigabit? I have a fairly new asus router and a docsis 3 modem. Is the modem firmware  out of date or something maybe? Not sure why I'd be hitting well over 125 the week of my last tech visit, but now can't even hit 100 o.O, let alone why my upload drops data like it does. 

@chris

Doing the speed tests from my personal computer, which has tested well above 125 before, even with a Cox tech looking over my shoulder. I'll get perfect (almost too perfect) results when I test using the thing on Cox's website, but when I use speedtest.net (Cox customer support always has me try that) , I get around 90 and 12.

I should also add that the reason I upgraded to the "ultimate" package is because I noticed my usage going well above my cap around the same time my upload issues started happening, so I figured if I increase my cap, it'd remove whatever punishment I was receiving for uploading more than the average user, or so I assumed. Seems like a pretty big coincidence that the issues started happening when I was going over my cap regularly

**Edit**

I should also note that the line from outside is now dedicated just for my internet. We had Cox cable but had continuous issue with audio cutting out and video feed pixelating and Cox couldn't seem to get it resolved, so we cancelled our service and the line is not being used for anything other than internet.

Oh I KNOW where my usage is happening. I game online regularly and stream to Twitch. I'm trying to gain a follower base and can't with the poor service I'm receiving. In Feb, I had a friend move in who also uses the web and such when he's home. That's when my accounts cap usage appears to have began over using the data cap each month. Withing a couple of months, I noticed my uploads starting to have frame drops so regular I could set a clock to them. 25-30% drops. This week it's been worse than normal, but the same overall issue. I upgraded to the higher package to get the higher cap space in case I'm being shaped/throttled/punished/whatever for using so much more than the cap allowed me. The issues I have with the speed results themselves are the same, no matter what time of day, or who's home and online, so I know that's not a major factor. The main concern at this current time is the poor up streaming I seem to have.

I've asked Twitch for help as well, but posted here because the timing with my frame drops beginning the month I was 320gb over my cap seems too funky to be a coincidence.

There's little to no chance of any file sharing. He doesn't own a PC or laptop. He games online a lot, surfs on his phone, and the occasional streaming as well. I've been streaming a lot more since he moved in to so its not necessarily JUST the extra person that may have kicked up the usage. 

Jan-Jun it looks like I was over my cap. Could this be causing my uploads to be restricted with Cox? Last month when kicked my internet up to ultimate, I only used 27% of usage allowance (mostly because I can't stream what I want to with the frame loss I'm getting). 

Basically, I'm trying to figure out if this is applying to me....

"If you exceed your data plan, Cox may notify you by email to alert you. Your service will not be interrupted if you choose to stay on your existing package except in the rare cases of excessive usage. In those extremely rare situations, Cox may suspend service after attempting to resolve the issue."

Is my past "excessive usage" causing this?

Hmm ok. is it possible to have a technician come out and test from my house up the line again? Last time, the tech said he had an issue with his tester where he was only returning like 1/4 of the upload speed he should be and that he was going to have a repair truck come hunt out the issue and fix it. We were in Texas when they called asking if it was working, so we couldnt confirm. Instead of just waiting a day to close the ticket, they closed it and so far I'm not seeing any improvement over what was going on before.

I mentioned that customer service said they were seeing a good signal, but he said he can see in better detail what the connection is like for my specific situation and such while here and hooked up directly here. Also, if a tech CAN be scheduled, if it could be an actual COX technician, that would be great. Nothing seems to get done when a contractor comes out. 3 visits ago, the tech took a filter off, and called it good, even though the issue still persisted and I saw no increase from my old package to the ultimate. I requested another visit and the same guy was sent out. He stood in the doorway and pretty much said there wasn't much he could do. After my wife complained, they sent a COX tech out and that's when he started finding things that needed attention. I'm just not sure everything was attended to by the repair crew he said was needed while I was out of town.