internet speeds and connection issues

http://www.speedtest.net/result/3566583476.png I am paying for premier internet service with speeds at 15 an 5. Also, my internet goes out every single day several times a day 10+ times a day for about year now. Ive had two or three techs out hasn't done one bit of good. I'm really getting tired of being ripped off. I am so close to cancelling everything.