Internet speed

Not sure I understand. The download/upload speeds I gave were on same desktop with Ethernet hard wire connection.

After resetting my modem.

Cox website gives speeds as 25.98 Mbps down / 6.19 Mbps.

Ookla speedtest (hosted by Login Inc.) gives speeds as 35.13 Mbps down / 16.12 Mbps up.

All sppeds on same desktop with ethernet connection.

To answer your questions.

There is no splitter on the cable feed & the ethernet cable is 4 (four) feet long.

I do not know what "reprovision the modem" means. If there is chance that it improves speeds then do it.

The Cox technician was just here December 10th & he set up the modem. He commented at the time that the problem was not "in the house" but seemed to be with the Cox system. He created a work order to check into it, but I have had no follow up. Speedwise nothing has changed since the Cox tech was here last week, he did all the troubleshooting he said he could do so I question the benefit of a repeat visit (unless something is different).

Cox website speed check 30.41 Mbps down / 6.01 Mbps up.

Ookla speed test 37.60 Mbps down / 11.82 Mbps up.

No improvement.

Reprovisioning did not improve download speeds. So what is the next step?

I know that a service call from a tech would normally be the next step, but I had a Cox tech (not a sub contractor) in a week ago. He was who installed the modem & who confirmed the speed issues.

Just a thought. When the Cox tech installed my modem/router, he created a work order (not sure  I have the correct term) to have something checked in my area. I understood this request was handled by a group other than the techs who do the residential service calls.  Are you able to "see" this work order, is it sitting in a long list of "to do" jobs. If the issue limiting download speeds is not "in my house" as the Cox tech said is it not then in the Cox network?

Basically two questions:

i)  What was the work order issued by the Cox tech & what is it's status?

ii)  What's next? (okay maybe that's three questions)

I am running an 8 year old Dell desktop connected to new Netgear C3700 gateway via four foot cat. 5E ethernet cable. The desktop has an intergrated Intel PRO 10/100 Ethernet connection. I understood this to be capable of 100 Mbps download speeds. When I run the Ookla speed test I get 36 Mbps down / 18 Mbps up. The download speed on the Cox website is about 10% slower. The desktop in not capable of wireless connection.

I connected a Toshiba netbook using the same cable & gateway port and got 35 Mbps down / 22 Mbps up. Using the netbook's wireless connection I get 26 Mbps down  / 19 Mbps up. Seems to make sense that the wireless speeds would be slower.

I checked both iPad & iPod, connected to internet one at a time. The iPad gave me 65 Mbps down / 5.2 Mbps up (not a typo 65 Mbps down), the iPod was 5.7 Mbps down / 7.25 up.