Internet speed

Speed can be a tricky thing as you can be getting unlimited speed from your provider and still get buffer if your computer is having an issue, your router is messing up, or if the site sending you the stream is having an upload problem.  There are many other reasons but those are just some of the most common. Below is a list of things to try that may get you faster speeds or help you find the weak link that need to be corrected.

• Without doing anything run a speed test from both a wired and wireless computer. Make sure that no one is downloading anything in the home or using the internet that will make your findings pointless and you did not have the full speed of your connection to test with.  Cox has as speed test in internet tools; also Speedtest.net is also a good place to go.  This gives you a base line of what speed you are getting.  Compare that to what speed Cox claims you are getting.  You will see a gap between wireless and wired.  Wired connections are just plain faster.  However, if your wireless is way down compared to the wired speed it could be any number of wireless connection issue and that is a whole different post :) 
• If the wired connection was below what you should be getting from cox Bypass router direct connect to one PC.  The best PC in your house. Not a 10 year old laptop that you dusted off to do the test.  Then just run speed test again.  Did your speeds improve by a large percentage or just a small one? If it was a large percent then you could be having a issue with the router. But again that is a whole other post and troubleshooting to be sure there is a real issue with the router.
• If it is a speed issue coming from your provider then the speeds would not have changed much during all of these test and they would be way under what you are paying for.  if you are paying for 30mbps and you get 29 you are not having a speed issue  but if you are paying for 30 and you get anything much lower than say 20-25 on a direct connection you are having an issue and would need to call in.  The reason we given then some leg room is because even speed test sites are not 100% perfect. 
• Also it would be wise to test your speeds at different times of the day.  Because when you were troubleshooting there may be no traffic and you will not think it is an issue, or there could be a mass of traffic and you think there is an issue when there is not one.

For the last few days I have had terrible internet speed, the download measures between .1-.3 Mbps.  I pay for the highest level/speed for residential service. 

This is totally unacceptable.  I have a service call today however I believe the problem is not within my home but rather the local distributed service.  This is the first time I have had this problem in years and hope it never happens again.

For starters, it would be helpful to have a little more information.  Are all computers in the home experiencing problems?  Is it just wireless devices?  Can you also go to http://192.168.100.1 and post the signal statistics so we can see if there might be an issue there?