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New Contributor
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internet speed
how do I know if I need to upgrade my modem to get faster speeds?
Health_Edge
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Valued Contributor III
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What plan/tier do you pay for? Anything above Preferred should be using a DOCSIS 3.0 modem.
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download_speed
New Contributor
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i have the correct modem /w a premium tier ( up to 50mb ) but my download speed is way below average ,caps off around 20 mb. Any suggestions ?
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Health_Edge
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Valued Contributor III
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What modem do you have? And what are you using to test your connection speed?
Also if you know how, you can find the signal levels from the 192.168.100.1 webpage, but it depends on your model. Post them please?
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smtips
New Contributor II
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Are you testing from here?
https://myaccount.cox.net/internettools/speedcheck/speedcheck.cox
That test should be showing actually quite a bit higher than the speed you're paying for, with Cox's little marketing hype "Speed Boost" so-called useful technology (sorry, I had to get the jibe in).
If you are using a separate router unit with your modem, disconnect it and run the ethernet cable directly to your computer.
Then do a reboot of your modem completely, unplug cable and power, wait a couple minutes, plug it in, let the lights come back on, and reboot your computer. If not solved consistently please post speeds here and the make and model modem you are using.
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lucky
New Contributor
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