pyrogordo's profile

pyrogordo

New Contributor

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5 Messages

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Internet Premier only showing 50MB speed - any test I perform

I am paying for 100MB speed but all the speed test I run only indicate 50MB.

Cox not delivering speed that I am paying for.

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Allan

Moderator

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2.4K Messages

Hello pyrogordo,

Are you using a wireless router or is your device plugged directly into the modem?

Allan - Cox Support Forums Moderator

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pyrogordo

New Contributor

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5 Messages

I am connected directly to the modem.  I connected a single machine to the modem to isolate anything on the network.

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ChrisL

Former Moderator

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7.1K Messages

Do you happen to know if you have any kind of QoS enabled on the PC?  What operating system are you using and do you have any other PCs you could try connecting directly to see if that makes a difference?

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pyrogordo

New Contributor

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5 Messages

No QoS enabled.  I have tried it from both a Windows 7 PC and a Linux machine.  Same results on both.  It seems like I am being limited at 50 since that is what comes up with ever speed test.  I have also tired it a different times of the day and I get the same results.  It really looks like the config file in the modem is limiting to 50.

 

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ChrisL

Former Moderator

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7.1K Messages

That's what I thought too except that the config is indeed correct suggesting this may be a QoS problem.  If you can duplicate the issue with any PC you have I think this is something that will require a technician to come out and troubleshoot further.

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pyrogordo

New Contributor

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5 Messages

Looks like I am going to need a technician.  This seems to have changed when I dropped cable tv.  Since that time I have been getting less than advertised performance.

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ChrisL

Former Moderator

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7.1K Messages

Sometimes there's a connection when filters are added but that wouldn't explain the consistency of speeds you're seeing.  A technician would be able to check the wiring/signal as well as modem for any potential problems.

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pyrogordo

New Contributor

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5 Messages

Ok, go ahead and schedule a technician to come onsite.

Thanks

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ChrisL

Former Moderator

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7.1K Messages

@pyrogordo

You can either email us at cox.help@cox.com to arrange that or speak with our technical support if you require a more immediate response.  Due to the public nature of forums it's not best to discuss account management issues here.

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