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Essplode

New Contributor

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1 Message

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Internet Outage

I live in the Phoenix area, and my internet has been out since 6-7am yesterday. Is there something going on over here? I see a lot of people saying their internet is out as well in the Phoenix area.

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ReneeG

Former Moderator

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980 Messages

Hi Essplode,

We'd be happy to investigate this issue for you. Please email our team at cox.help@cox.com. Be sure to include your name, complete address, and your issue.

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GarageJoe

New Contributor

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1 Message

Has this issue been addressed? I just tried to get information thru Chat Support, but was rebuffed multiple times and was not given an accurate answer on the maintenance purpose or how long it will last, and lastly with no details on when issue will be resolved.

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ChrisL

Former Moderator

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7.1K Messages

@GarageJoe

I looked at your connection from this end and all seems well with the modem.  If you're still experiencing problems I'd suggest testing without the router and see if there is any difference.

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