DjRaziel's profile

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3 Messages

Tuesday, December 2nd, 2014 7:19 AM

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Internet goes up then it stays down. up down up down

Hello , I am in Tucson AZ, and for the last week my modem disconnects my internet till I reset the Modem and router. I have a motorola  surfboard SB5101 connected to a Netgear WNR1000 router. I have lived at my location for 2 years and have used internet 24/7 with absolutely no fallout. Recently my neighbor got cox and now i have a slew of problems to where just the receive light is blinking on my modem with no online light. I am going crazy resetting every thing everyday just to have internet. Please help. Thank you.

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7.1K Messages

11 years ago

The connection seems ok when I look from this end.  I'm not sure how much connection there is to your neighbors but the modem you have is end of life and it appears you'd benefit from upgrading to a newer DOCSIS 3.0 version.  One drawback however is the router you have may not be able to handle the increased speeds so if you were to upgrade the router may also have to be considered.

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