Street1841's profile

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Internet "Drops" 1-2 Times a Minute.

That is the info on my router.  I have had 4 Technicians come out, 2 routers, and about 10 Tech support phone calls.  Nothing they try seem to fix it.  Any ideas?

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Anyone?

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im plagued with similar issues. Cox seems to be struggling with this for many people. Do a cursory check in the forums and you shall see that you are not the only one. I've been at it for a few weeks now. Im on my second modem, new drop line, new cables inside the house, yet my modem drops offline every day. Sometimes it comes back on its own given a few hours, sometimes i have to reboot it manually. Its sad thinking that i may have to drop cox hsi and switch to something else. 

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After experiencing my issue, and reviewing other issues my conclusion is that most of these disconnect/reset problems are somehow related to the instability of DOCSIS-3 upstream channel bonding. I see your upstream power is 48 which is a little high and may indicate that your upstream path is not clean, something only COX can resolve. If you have seen consistently high upstream power levels with multiple modems after replacing all the cables, splitters, connectors, then that may be the issue. Further, if you have access to a DOCSIS 2 modem i would try it and I bet your connection stabilizes, although you will lose some performance relative to your service level.

Even after my problem was fixed I still had to perform daily manual resets, in all cases I noticed that I lost one or more upstream channels. Then there was an area outage and I have not experienced problems since. I am curious if COX can force your DOCSIS 3 modem to only link to one upstream channel and forgo the bonding, which I suspect would alleviate or greatly improve stability, but would limit upstream bandwidth.

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Yeah, Im kinda getting aggravated with calling tech support all the time.  Tomorrow I am going to switch my modem out with a non router one.  Hopefully that seems to help. Cause apparently the problem seems to consist on all the router/modem combos.

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Right this moment I am having the *** connection ever.....

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