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Cyces

New Contributor

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3 Messages

Closed

internet down

Cox internet has been down all day. Was wondering when we could expect it back up and stable. This isn't the first time it's happened.

Discussions

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MichaelJ

Moderator

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1.8K Messages

Hi Cyces, I apologize for the late reply. Are you services still out? We can check your area. Please send us your address via Twitter @COXHELP, or you can private message us via Facebook.

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Cyces

New Contributor

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3 Messages

Hi Mike

Thank you for replying my message. After posting the message my internet connection returned to a normal working. But as I got home from work right now I keep losing connection. 

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ChrisL

Former Moderator

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7.1K Messages

@Cyces

Looking from this end everything appears to be as it should as far as I can tell.  If you're still having problems could you try testing without the router and see if you still experience any issues?

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Cyces

New Contributor

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3 Messages

Just home from work at 3pm and no internet all day. Outage again?

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buddymonster

New Contributor II

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4 Messages

Internet has been down off and on for the past three days. Keeps saying , "DNS server unavailable"...is cox working on this?

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DerrickW

Valued Contributor

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1.2K Messages

buddymonster,

When you lose connection are there lights that go out or blink on the modem?  I can take a look at the signal levels and the modem history and see what's going on with your connection.  Please send an email with the name and address listed on the account to cox.help@cox.com.  Thanks!  

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