Internet Connectivity

I have 4-5 times over the past several weeks; latest last night. Tried disconnecting from router and connecting directly from modem to PC, still no connectivity so its not the router. Each time I had to power off the modem and disconnect the input cable, a real annoyance. I'm about ready to contact Cox to have a service tech come out and check the cabling in. I upgraded the modem to a Motorola SB6141 DOCSIS 3.0 in October of 2014 and the router last May of 2015 to a Netgear R6100 wi fi. Both were on Cox's compatible list.

@DavidCole3

From this end of the connection all seems well with the modem when I look at the status being reported.  Can you try connecting a PC directly to the modem then resetting the modem to see if that helps any?

As noted in my original post, I have connected one of our 2 PC's directly to the modem which did not resolve the problem. Internet connection went out again yesterday, had to go through the whole reboot drill again. I will be calling Cox tomorrow to schedule a service tech to come out and check the cabling and connectors.

ChrisL said:
@DavidCole3

From this end of the connection all seems well with the modem when I look at the status being reported.  Can you try connecting a PC directly to the modem then resetting the modem to see if that helps any?