Internet connection keeps dropping.

Noticed I made a typo on my earlier post, but can't find an edit button. My old modem was a Motorola SB5101, not a SB101.

Yes my connection drops with both wired and wireless. I don't think its my modem though, since I bought a new one and its still doing it.

I am having the exact same problem.  I've replaced my router (it was older and probably needed updating anyway) and it is still occurring. 

I use my phone for the wireless connection, and about once every couple hours, I won't be able to do anything on the internet for about 10 seconds, then it will reconnect.

With my wired connection, I have my Xbox hooked up to it and it logs me out at least once a day. Yesterday it happened 3 times, and im not home to check on it today. But I can reconnect after about 10 seconds like the wireless. But when the wired connection disconnects, so does the wireless, so I know this isn't an xbox issue.

Well it's a wireless modem. Why would I need to do this? It's not going to fix the problem, it'll just leave my place without WiFi and the possibility of the problem still persisting. Besides, as stated above, this shouldn't be a modem issue cause I spent $140 on a new one and the problem is still happening.

Your*

I cannot not turn off my WiFi. Doing so would cause me to lose money.

What I don't understand is why I would have to diagnose my modem when I just bought a new one. If you cannot see a problem on my modem from your end, I can only assume that there is no problem with it. There is, however, a problem with the connection. Whether it be in the wall, or down the block.

Maybe that's why the technician that came out to install it last year was having a problem getting the internet to work, or maybe it was when I bought my new modem and called to activate it, it took them 45 minutes just to do that cause they couldn't establish the connection.

Whatever the case is, I can only determine that the connection issue doesn't lie with the modem I bought.

Been away at work. Still having connection issues. I don't own a computer or laptop to run any kind of diagnosis for my connection, but I do have the event log from my modem in hope it helps in anyway.

Do you know what any of that means in the event log? Also, am I to be charged a fee for a technician to come by?

T4 ( Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received )

Explanation: The cable modem did not receive a station maintenance opportunity in which to transmit a Ranging Request (RNG-REQ) message within the T4 timeout period (30 to 35 seconds). The cable modem is resetting its cable interface and restarting the registration process. Typically, this indicates an occasional, temporary loss of service, but if the problem persists, check for possible service outages or maintenance activity on this particular headend system. This error message is DOCSIS event message is R04.0, Ranging Request.