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mmontgom

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internet and tv constantly dropping out

Hi,

We moved to a new house 5 minutes away from our old house and I am having constant problems now. The internet goes down multiple times a day. It's definitely on the cable modem and not the router (tried directly connecting). I don't know if this is related or not but our TiVo with cablecard also goes down several times during the day with UNAUTHORIZED errors. It seems to also bring the internet down with it although not always. 

Here is the cable modem info when it is up:

Downstream Bonding Channel Value
Channel ID 6  5  7  8 
Frequency 843000000 Hz  837000000 Hz  849000000 Hz  855000000 Hz 
Signal to Noise Ratio 36 dB  36 dB  36 dB  36 dB 
Downstream Modulation QAM256  QAM256  QAM256  QAM256 
Power Level
The Downstream Power Level reading is a snapshot taken at the time this page was requested. Please Reload/Refresh this Page for a new reading
-3 dBmV   -4 dBmV   -3 dBmV   -5 dBmV  

Upstream Bonding Channel Value
Channel ID 2  1  3  4 
Frequency 29200000 Hz  24400000 Hz  35600000 Hz  40400000 Hz 
Ranging Service ID 4294  4294  4294  4294 
Symbol Rate 5.120 Msym/sec  2.560 Msym/sec  5.120 Msym/sec  2.560 Msym/sec 
Power Level 36 dBmV  34 dBmV  36 dBmV  36 dBmV 
Upstream Modulation [3] 16QAM
[3] 64QAM
 		 [3] 16QAM
[3] 64QAM
 		 [3] 16QAM
[3] 64QAM
 		 [3] 16QAM
[3] 64QAM
 
Ranging Status Success  Success  Success  Success 

Signal Stats (Codewords)Bonding Channel Value
Channel ID 6  5  7  8 
Total Unerrored Codewords 88181371  88181372  88181374  88181465 
Total Correctable Codewords 15  16  15  11 
Total Uncorrectable Codewords 753  752  754  665 

and error logs:

TimePriorityCodeMessage
Sep 01 2016 18:03:54 6-Notice I401.0 TLV-11 - unrecognized OID;CM-MAC=00:22:10:2c:39:31;CMTS-MAC=60:73:5c:72:a9:63;CM-QOS=1.1;CM-VER=3.0;
Sep 01 2016 18:03:54 5-Warning Z00.0 MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=00:22:10:2c:39:31;CMTS-MAC=60:73:5c:72:a9:63;CM-QOS=1.1;CM-VER=3.0;
Jan 01 1970 00:00:13 6-Notice N/A Cable Modem Reboot due to power reset ;CM-MAC=00:22:10:2c:39:31;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.0;
Sep 01 2016 15:52:51 3-Critical T05.0 SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=00:22:10:2c:39:31;CMTS-MAC=60:73:5c:72:a9:63;CM-QOS=1.1;CM-VER=3.0;
Sep 01 2016 15:00:40 6-Notice I401.0 TLV-11 - unrecognized OID;CM-MAC=00:22:10:2c:39:31;CMTS-MAC=60:73:5c:72:a9:63;CM-QOS=1.1;CM-VER=3.0;
Sep 01 2016 15:00:40 5-Warning Z00.0 MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=00:22:10:2c:39:31;CMTS-MAC=60:73:5c:72:a9:63;CM-QOS=1.1;CM-VER=3.0;
Jan 01 1970 00:00:13 6-Notice N/A Cable Modem Reboot due to power reset ;CM-MAC=00:22:10:2c:39:31;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.0;
Sep 01 2016 14:55:30 6-Notice I401.0 TLV-11 - unrecognized OID;CM-MAC=00:22:10:2c:39:31;CMTS-MAC=60:73:5c:72:a9:63;CM-QOS=1.1;CM-VER=3.0;
Sep 01 2016 14:55:30 5-Warning Z00.0 MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=00:22:10:2c:39:31;CMTS-MAC=60:73:5c:72:a9:63;CM-QOS=1.1;CM-VER=3.0;
Jan 01 1970 00:00:32 3-Critical R02.0 No Ranging Response received - T3 time-out;CM-MAC=00:22:10:2c:39:31;CMTS-MAC=60:73:5c:72:a9:63;CM-QOS=1.1;CM-VER=3.0;
Jan 01 1970 00:00:13 6-Notice N/A Cable Modem Reboot due to power reset ;CM-MAC=00:22:10:2c:39:31;CMTS-MAC=60:73:5c:72:a9:63;CM-QOS=1.1;CM-VER=3.0;
Aug 30 2016 17:51:10 6-Notice I401.0 TLV-11 - unrecognized OID;CM-MAC=00:22:10:2c:39:31;CMTS-MAC=60:73:5c:72:a9:63;CM-QOS=1.1;CM-VER=3.0;
Aug 30 2016 17:51:10 5-Warning Z00.0 MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=00:22:10:2c:39:31;CMTS-MAC=60:73:5c:72:a9:63;CM-QOS=1.1;CM-VER=3.0;
Jan 01 1970 00:00:13 6-Notice N/A Cable Modem Reboot due to power reset ;CM-MAC=00:22:10:2c:39:31;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.0;
Aug 29 2016 21:37:18 6-Notice I401.0 TLV-11 - unrecognized OID;CM-MAC=00:22:10:2c:39:31;CMTS-MAC=60:73:5c:72:a9:63;CM-QOS=1.1;CM-VER=3.0;
Aug 29 2016 21:37:18 5-Warning Z00.0 MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=00:22:10:2c:39:31;CMTS-MAC=60:73:5c:72:a9:63;CM-QOS=1.1;CM-VER=3.0;
Jan 01 1970 00:00:13 6-Notice N/A Cable Modem Reboot due to power reset ;CM-MAC=00:22:10:2c:39:31;CMTS-MAC=60:73:5c:72:a9:63;CM-QOS=1.1;CM-VER=3.0;
Aug 29 2016 06:44:51 6-Notice I401.0 TLV-11 - unrecognized OID;CM-MAC=00:22:10:2c:39:31;CMTS-MAC=60:73:5c:72:a9:63;CM-QOS=1.1;CM-VER=3.0;
Aug 29 2016 06:44:51 5-Warning Z00.0 MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=00:22:10:2c:39:31;CMTS-MAC=60:73:5c:72:a9:63;CM-QOS=1.1;CM-VER=3.0;
Jan 01 1970 00:00:18 3-Critical R02.0 No Ranging Response received - T3 time-out;CM-MAC=00:22:10:2c:39:31;CMTS-MAC=60:73:5c:72:a9:63;CM-QOS=1.1;CM-VER=3.0;

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DustinP

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mmontgom,

Thanks for reaching out to our forums for aid. We can take a closer look at the Modem and signal. Please email us at Cox.Help@cox.com with your address and name. Also, please include a link to this forums in your email.

I see there have been hard resets to the Modem. Has this been a temporary resolution, and how long have you seen the connection last? When you're losing connection, are the lights on the Modem appearing to go out like it is resetting automatically?

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No_More_Cable_B

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No More Cable Bills:

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https://www.youtube.com/edit?video_id=wROUdmO-uY8

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