New Contributor
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5 Messages
Intermittent black screen
The tv screen will go to black and remain so for 5-10 seconds, no sound , no picture. It then comes back on without any action on my part. This can happen 2-3 times per hour .It does not matter what channel or time. It is the worst with the contour box. A regular box in another room does the same thing; however, less often. It can totally disrupt recordings and Netflix. It is becoming a severe irritant.
Mark_K
New Contributor III
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63 Messages
9 years ago
I've sometimes seen something like that happen with incompatible HDMI cables. Try a different cable.
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NicholeC
Moderator
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835 Messages
9 years ago
I have a few questions. Do you receive an error when this happens? What type of connection is going from the box to the TV? How are you streaming Netflix, are you streaming directly from the TV, or connected via another device?
Thanks,
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Spokane55
New Contributor
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5 Messages
9 years ago
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Becky
Moderator
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4.3K Messages
9 years ago
How do you have the Roku connected to your TV? Does the issue continue when you are watching Netflix through your Roku?
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Spokane55
New Contributor
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5 Messages
9 years ago
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NicholeC
Moderator
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835 Messages
9 years ago
Since the issue occurs with a cable box as well as a Roku device, it points to a possible issue with the cables being used or the port they're connected to. Are you switching the HDMI cable between the Roku and the box, or are you using 2 separate connections?
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Spokane55
New Contributor
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5 Messages
9 years ago
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Mark_K
New Contributor III
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63 Messages
9 years ago
So did you try switching HDMI cables? I have seen that exact problem with HDMI cables that the TV didn't like or are incompatible with it. For what version of HDMI is your cable?
Signal problems are more of seeing large square artifacts, frozen pictures and broken sound. The black screen for 10 secs symptom sounds like an HDMI issue.
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