Intermittent access to internet and phone

Over the last several weeks, my internet and phone intermittently go out just like my neighbor who also has Cox. I've sent an email which was never responded to. I've chatted with the promise of sending a technician, who has never showed. It's now happened again yesterday at 8:03 am and today at 8:17 am. What does it take to get some action? Now this will not post. (Firefox newest version.) So will now try another browser.