New Contributor
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1 Message
Interenet MBPS
i am paying up to 50 MBPS but only recieving 15-20. i have done everything from calling the tech back for a new modem, having the guys come to check the box outside and also just recently tested the speed both wireless and with the ethernet plugged. i know i cant all 50 but at least i should be getting close to it esp since im paying for it. Im lost and really dont know what else to do to fix this issue
-- Antonio
AllenP
Valued Contributor
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1.7K Messages
10 years ago
Please post details of your gateway or modem/router. How are you checking your speed?
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jcurt
New Contributor
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2 Messages
10 years ago
I am having the same issue with the 100mbps but getting nothing even remotely close to it.
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NicholeC
Moderator
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834 Messages
10 years ago
Hello Jcurt,
If you have not already run a speed test, please run one on WiFi and Ethernet and post the ping, upload, and download speeds.
Thank you,
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