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New Contributor
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Insignia tv and mini box
I hooked up the mini box 2 days ago everything worked fine. I went to watch tv tonight and the screen is pink with no picture or sound. I unplugged everything and plugged it all back in but it still won't work. Should I return the box or is there something else I can do from home. TV is not that old it was bought a few months ago.
Karen_R
Former Moderator
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Hello BabyGirl32,
Thank you for reaching out to Cox Forums. Did you get an error code on the screen? What channel do you have your Tv on?
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BabyGirl32
New Contributor
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I had no error and every time I turn the tv on now it comes up with input HDMI. I would do that and it would still say input. The tv is on channel 3.
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ColleenD
+2 more
Moderator
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The TV can't be on the HDMI input and channel 3 at the same time. If you're using coaxial cable to connect the minibox to the TV it may be necessary to use the original TV remote to change the input on the TV.
To get this sorted I'll first need to know what type of cable is connecting the minibox to the TV.
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BabyGirl32
New Contributor
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I returned the box to Cox and got a new one. Tech said there could have been a problem with the box and cable.
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ColleenD
+2 more
Moderator
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Thanks for letting us know. Is the new one working?
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BabyGirl32
New Contributor
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Yes it is working
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ColleenD
+2 more
Moderator
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I'm so glad to hear it's working. Have a wonderful holiday!
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