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Incorrect Information provided by Cox Telephone Rep
In today's conversation, I was told that if I switched to Direct TV with the free NFL package for a year, that at the end of the year, if I did not renew that I would be billed a $300.00 retroactive charge.
In checking with Centruy Link and Direct TV, I was told that this was a false statement, in fact, I can choose to discontinue after the first year with no penalties.
M.D.Chase
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KipK
Former Moderator
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606 Messages
Hmm. I can't say what DirecTV told you over the phone, but going what they have in writing here, to get the Sunday Ticket free "ALL OFFERS REQUIRE 24-MONTH AGREEMENT" and only "this season" is included free. If you tried to terminate your DirecTV service after a year, you'd be charged $20 per remaining month, or $240. Sounds pretty close to what you were told.
On the other hand, Our Price Lock Guarantee is not required, and you can get the NFL Network in the Sports & Info Pak and NFL RedZone to supplement our existing sports coverage, without having to switch to satellite.
We can definitely review the call to make sure our representative didn't go too far, but for that we'll need account specific information, so we'll have to close this thread. Email us at cox.help@cox.com and we can go from there. Thanks!
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