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IMAP Mail Not Synching and More With Apple Mail (Mac OS 10.9x)
Hello,
Is there a fix and/or is there a support case that addresses IMAP email accounts not syncing with Apple Mail in Mac OS 10.9x (Mavericks)?
Ever since the upgrade to Mavericks (and taking that opportunity to switch my email accounts from POP to IMAP), all Cox accounts have not been synching with my desktop Mac, but have worked flawlessly with the same accounts on an iPhone and iPad. It takes closing/opening Mail to make things right again. This has gone on for a month now, but just within the last few days I have sent messages and there has been no record of such in my Sent Folder (either on any device or via WebMail login). Some emails have made it to their destination, while others haven't.
This issue is growing with other Apple customers as seen on their forum site. I have called Apple and Cox, spent hours on this issue, all without any solutions. In the end Apple blames Cox and Cox blames Apple. Regardless, there seems to be no progress by anyone to finally correct this issue.
For what it is worth, here is the most persistent error log entry for email that is sent and lost:
12/12/13 12:43:54.448 PM Mail[47011] Error Error Domain=NSPOSIXErrorDomain Code=60 "The connection to the server “imap.cox.net” on port 993 timed out." UserInfo=0x608000664900 {NSHelpAnchor=string:isp set up network send problem connection, NSLocalizedDescription=The connection to the server “imap.cox.net” on port 993 timed out.} occurred while trying to append messages to outgoing store. Ignoring and proceeding with delivery...
PLEASE weigh in with your similar experiences, if not an actual fix for the problem!
“Technological change is like an axe in the hands of a pathological criminal.” (Albert Einstein, 1941),
Dr. Z.
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Dr__Z_
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6 Messages
Update:
I just got off of the phone with an Apple engineer (yup, and it really wasn't that hard to insist on speaking with them). Here's the scoop...
Apple identified months ago that Cox email servers do not have the "Idle server command" option available and/or initiated. This causes the inconstancies that are becoming more of a problem now with Apple Mail in Mac OS 10.8x and 10.9x. This has been reported to Cox multiple times, yet no changes have been made. Until Cox corrects this issue, more and more customers who use Macs will experience the same frustrations.
Cox, please show the same level of customer service attentiveness as Apple and correct this issue for your customers!
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Health_Edge
Valued Contributor III
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4.2K Messages
Yea, your getting apples version on this. See this thread for more info.
Basically Apple has forced the"idle server command" on some of its new clients, and that is not how Cox is implementing it. It used to be able to be turned off, but now they have disabled the feature. There are valid reasons to not have this turned on; takes up more bandwidth, slows down the server, more battery life, and I think it effects the use of IMAP and POP at the same time. It seems almost no other client but specific Apples ones have the issue. Basically Apple could fix it in a second by releasing a client patch, but they think they know better so they are making their customers suffer just so Apple can get it's way.
I would suggest using a new mail client for Mac. I prefer Thunderbird. And this isn't just me being anti Mac, even hard core Mac users use a non Apple email client.
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Dr__Z_
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Once again, the customer is left in the middle of two big companies who say that they dedicate themselves to customer service, yet that couldn’t be further from the truth when business ego and/or accountability is involved. So, what is a Mac customer to do here? Spend the time and money on a new email client software? Buy a Windows machine?
I was told by a Cox employee that "email is basically a free amenity to their Internet service" and was reminded that there are other routes of free email accounts available elsewhere. Wow. I never really thought about it like this, but sadly they are right. So, if my email accounts are free with Cox and Apple, I might as well go with the one that is the most reliable and feature rich for my needs, not to mention the company that has the most efficient and responsive customer service (easy phone navigation, faster access to a human, employees that know their jobs, etc.).
As of the first of the year, I reorganized my entire email strategy. I have opened up new accounts with Apple (iCloud.com) and set all of my Cox accounts to forward messages to them. Change of email notifications will slowly get sent as I have time. I plan to keep the Cox accounts active for a year or at least until almost no important mail is trickling in. This was basically the same thing I did seven years ago when Earthlink lost by business for similar reasons.
At one time I had all of the Cox services and was paying just shy of $300 per month. Because of declining customer service and/or uncompetitive technical offerings, I have systematically taken my two phone lines and TV business elsewhere. As soon as another ISP provides comparable Internet speeds that I need, they will get my business also. Maybe this is just the ever-evolving way of technology and business, but a customer can only take so much...
“Technological change is like an axe in the hands of a pathological criminal.” (Albert Einstein, 1941),
Dr. Z.
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Trikein
Contributor III
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806 Messages
Thunderbird is free, and installs in about 30seconds. It even have a auto config feature that makes setup even easier.
I have been using Gmail since day one, when it was invite only, and while I am realistic about the utter lack of service, in most cases its a far superior mail service. You get what you pay for sometimes, thats just life. Google has invested alot of time and money into their Gmail email service, and it shows. Cox has not invested as much time and money, and I am glad of that. I don't use Cox email that much (mostly for junk mail accounts) so I wouldn't want my ISP wasting money on something I don't use. I almost wish they would dump Antivirus, dump the backup, and limit support to email. Heck, if they really wanted to earn some geek cred, maybe bring back and revamp their Newsgroup service instead? Priority QoS tags on all newsgroup traffic? Yes PLEASE!
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Dr__Z_
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6 Messages
Opps. My goof on Thunderbird costing money, as I was thinking of other email software that does. I have a client that insists on using Microsoft Office for Mac, specifically for Outlook, and pays their $99 per year. Their choice just to have the "same look" between their work Windows computer and their home Mac.
Regardless, the revolution for me that email is a FREE amenity across the ISP board changes the game somewhat. My email contains the raw details of my life and business; confirmations, receipts, a chronicle of my actions, and so much more. It is as much of a priority to safeguard with data backups as family photos. Now to think that this service is free and therefore a moving target of importance for the customer service of technology businesses is hard to wrap my head around. Can you imagine the US Post Office saying that their mail was free to send/receive, but that if a particular postal carrier didn't want to play by their rules, that you should change your address?
Alright, maybe this is nothing new to some. Maybe I am overreacting. At least I now know how the game is played and can develop a strategy to compensate. I am sure that it won't be the last time that I am surprised by how big companies take the importance of their customers needs for granted...
- Dr. Z. -
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machwa1
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I just found this possible solution on Apple's discussion boards. Didn't know if it would help you guys. I'd be interested to know.
Re: Mavericks Mail not sync'ing IMAP act. (Not GMail)
created by FriarOP in OS X Mavericks - View the full discussion
HOW I FIXED APPLE MAIL SYNCING ISSUES WITH GMAIL (AND, I PRESUME ALL IMAPS)
In our long discussion on this, and my own tinkering, I suspected this issue had something to do with Mavericks now keeping all our internet accounts information in the cloud. If you go to settings, Internet Accounts, you can see the list of your various internet accounts. It is no longer possible to completely remove an email account in the Mail app. You can only disable it or enable it. To remove the account, you have to delete from the Internet Accounts menu in settings.
Many users in these forums have suggested deleting the Mail folder in ~/Library then restarting Mail to have it rebuild all your internet accounts. In this scenario, when you restart Apple Mail you're asked to type in the information for an email account. However, I noticed each time I did this within seconds the new Mail folder created in ~/Library upon restart of the Mail app would be populated with information fromall of my email accounts and not just the single one I had entered when the Apple Mail was started.
I have suspected that this was part of the problem. Perhaps my settings and such were either messed up caused a glitch when I initially upgraded to Mavericks, and the glitch was forever saved in the iCloud Internet Accounts menu, or in all of my messing around before the so-called fix was issued I had messed something up, which, again, was set in stone in the iCloud Internet Accounts.
I know the Internet Accounts in the settings menu is now stored in iCloud because I use a MacBook Air, and two different iMacs. As soon as you sign in to iCloud on any Mac, that Internet Accounts screen is populated with all your internet accounts.
So here's what I did to get a complete fresh start and it has worked for me.
Step 1: Quit Apple Mail
Step 2: Go to Settings --> Internet Accounts. Delete the Gmail (or the offending IMAP account) account (you'll be asked to remove it across all your OS X computers--say yes). I mean DELETE, not just disable. Hit the minus sign at the bottom left of the list with Gmail highlighted.
Step 3: Then delete the iCloud account as you did the Gmail account.
Step 4: Then delete the rest of the internet accounts on the computer.
(I think this sequence is important. You are deleting the offending email account from the iCloud, which should remove it from all your computers. Then your deleting the iCloud account, which leaves the other internet accounts you have intact on your computer and in the information intact in iCloud. Delete all other internet accounts after the iCloud deletes them only from the particular machine you're working on.)
Step 5: Go to the Library folder in your users file. (Which you can do by going to the Finder, selecting Go from the top menu, then selecting Go to Folder... typing in this: ~/Library.) Find the Mail folder and drag it to the trash. Empty the trash. If you get a message that a file is in use, restart the computer then empty trash immediately.
Step 6: Open Mail App. It will ask you to put in information for an email account. Put your GMAIL account in (or your IMAP) account FIRST!! (A MUST!) Give it some time to get everything in there. At this point, you will notice that the problem is gone. Your mail will sync properly, archived/deleted messages will move properly, and read/unread counters will function properly.
Step 7: Readd the iCloud account (which should then add your other email accounts). I did this reluctantly, but it has worked.
Repeat for all your Mavericks device.
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