IMAP for Cox stopped working

If what you posted is indeed your configuration the problem is cox.imap.com.  It should be imap.cox.net port 993 using SSL is correct.  imap.com could not have worked ... it is registered in Barcelona Spain.

Hello,

I mistyped. The IMAP server is imap.cox.net. I'll correct my original post. 

Thank you!

As pointed out by AllenP, the IMAP server name I'm using is imap.cox.net, not cox.imap.com. 

Here's a link to the settings that were working for me until recently.

http://m.cox.com/residential/support/internet/article.cox?articleId=a8fb24c0-6440-11df-ccef-000000000000

Julie, what platform & e-mail client are you using?  If it's the Windows 10 native e-mail app, make sure you have the most current update.  The original release was very buggy, you couldn't sign on to the Cox SMTP server no matter what settings you used.  If you haven't already, I would try deleting the Cox IMAP account and setting it up again.

we are have the same problem using "imap.cox.net" nothing will send. it only goes into the outbox.

Hi tkaz, imap.cox.net is not used for sending e-mail, only receiving.  The outgoing server should be smtp.cox.net.

Thank you, thank you for post, duhmel. I've tried every possible combo of port numbers, authentication, different clients, etc. and nothing worked anymore. Despite my typos in my original post, I was using the correct incoming and outgoing server names. I had been using IMAP with my Cox email accounts successfully for months. I feel great just knowing it's a Cox problem and not user error. I really need IMAP because I need access to all my email and folders from several devices. At the prices I pay Cox each month for Internet and TV, they should be able to afford to buy more storage! Cable is going the way of the DoDo bird; into extinction. I can IMAP my free Yahoo and Gmail accounts. I can watch my TV shows and movies on Vudu, Amazon Prime ($99/year), and Hulu - all of them for what I pay for cable TV in 2 months. I only use my Cox email address because it looks "classier" than a free address. No one cares much about that anymore, so I don't have much reason to stay with Cox. I know I'm intertwining Internet and TV in this reply, but it all affects my decisions about service providers. Problem solved!

When one files with the FCC against Cox for email, what are they filing for? I am not saying one should or should not file, I am just curious what the reason given is? Does a ISP even have to offer email? I don't think they do, and if so, how can the FCC have any pull of how their email works? Like could you contact the FCC if Cox Security Suite wasn't working?

I asked this because I recently filed against Cox with the FCC for not maintaining ingress leakage on their network in my local area. I think its a local cell phone tower causing the issue, but its a exspenive issue to track down, so I thought the FCC could give a push.

Cox markets emails as part of their Internet offering so I believe a consumer could expect that this service operates properly.  That said, it's not clear whether the FCC actually has jurisdiction or the FTC or loaca Consumer Protection Agency.  I don't really care because this is not about instigating a lawsuit against Cos.  Rather, it is to get attention to the problem and get some performance improvement for you, the FCC filer. 

While the FCC may not have regulatory authority over this problem, they will forward the complaint to Cox.  Cox is required by law to contact the complainer and file a response back with the FCC. Last year the IMAP email problem started in the Southern California/Arizona area.  After filing the complaint, the Cox Corporate Office contacted the complainer and offered to move their email to a different IMap server, usually in Atlanta.  This improved service for these people for a few months until the overall infrastructure began to collapse during the AM busy hours.  About 6 months later (April-May 2015), I was told by the corporate office that a system-wide infrastructure upgrade had been approved and was underway. Tech support and the moderators on this Forum were still playing the 'settings' game. About two months later, performance began to stabilize.

The reason that I bring up the FCC is that it enables you to become a 'squeaky wheel' and gives you some hope that someone at Cox will attempt to improve the service of your account.  You can continue dealing with the tech support gnomes or venting in this Forum or do something that will flag your account as one that should be fixed.  Ot appears that you are aware that it is very easy to file an FCC complaint online through their website.  You then wait for the comedy to play out.  Don't have high hopes that you will succeed but at least you will know that you are giving Cox back some of the grief that you are suffering.