IA09

This is a different issue with a different TV and different equipment:

On one of the other televisions that is connected to a large box but NOT a DVR screen popped up saying, "The signal for this TV channel is temporarily unavailable.  To troubleshoot, please tune to a different channel for a few minutes and then to this channel...Reference code 3.1.1.1."  Another family member stated that the message occured last night as well.  When we turn to another station that does not have the message, and back to the station that contained the message, again, the message pops up.  If we leave the channel on with the message on long enough, the program returns but it might return pixelated and then the picture returns without the message.  It does not matter which channel as we lose signal on different channels.  Last night or was Encore and today it is  the Food Network which occurred on the same TV but again not the DVR.

Could this be a signal issue and not an equipment error?  

The IA09 code that appeared on my DVR box has disappeared and for now the DVR Is working!  We did not do anything as the error code disappeared.  However, on the DVR, we have the same message that appeared on the large cable box.  "The signal for this channel is temporarily unavailable...Reference code 3.1.4.2."   It appears that we can get the lower channels but not the upper channels.  It appears that we can only get from the Golf channel and down (non-Hd) without issues.  Those channels are working on the television that we were getting the errors on earlier but the one with the DVR we are still having issues. 

Update:  

Both televisions are now displaying the same message of the "channel is temporarily unavailable" and both televisions were on HSN which is on our lowest channel. The DVR reference code is 3,1.4.1/ 3,1.4.2 and the large box reference code is 3.1.1.1.  That message is on all of the channels but both of the cable box and the DVR shows the time.  

Hello Lovely,

We can assist you. This is sounding like a signal issue that we will need to research on your behalf. Please send us an email with your full address to cox.help@cox.com

Thanks,

Allan - Cox Support Forums Moderator

Thank you and the information was sent.  The DVR is showing the time but we still cannot get some of the higher channels as it is still showing that the channel is unavailable. Thus far, we are able to get the lower channels.

On the DVR, right now, it is not just the higher channels but we are not getting some lower channels as well.  It is a hit and miss with which channels we are able to see. 

I sent an email stating that the HDMI port in one of our larger boxes is damage so that one should be exchanged hopefully tomorrow.  We are waiting to hear from you guys via email to determine what should be done with the DVR issue.

Thank you for your response!  Through email, a signal was sent remotely to my DVR and everything is now working fine and my large cable box (Not DVR) was exchanged in the Cox store and that to is now working fine.  We are glad we did not have to exchange our DVR because we wanted to keep our recordings.  Thanks to everyone at Cox that aided and fixed our issues!

Thank you!