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4 Messages
I KEEP LOSING CHANNELS
I'M ON ABOUT MY THIRD OR FOURTH CABLE BOX AND KEEP LOSING CHANNELS. I UNPLUG IT FOR A MINUTE OR MORE, PLUG IT BACK IN AND SOMETIMES EVERYTHING WORKS FOR A WHILE, BUT LATELY IT STILL DOESN'T. I EVEN TURN IT ON A CHANNEL AND IT WORKS FOR A FEWS SECONDS AND GOES TO THE GREEN SCREEN OF TEMPORARILY UNAVAILABLE. NOW I HEAR THIS IS HAPPENING TO MORE PEOPLE THAN ME. I HAVE FRIEND WHO UPGRADED TO CONTOUR BECAUSE HE WAS HAVING THE SAME ISSUE. HE WAS THINKING MAYBE CONTOUR WAS A BETTER BOX. NOW ONE OF HIS CONTOUR BOXES JUST SHUTS OFF.
IT GOES WITHOUT SAYING THAT I AM TOTALY FRUSTRATED AT THIS POINT. BECAUSE I STILL HAVE TO PAY MY BILL IN FULL WITHOUT ACCESS TO MY WHOLE PACKAGE. THIS HAS BEEN HAPPENING FOR A LEAST TWO YEARS.
EVERY TIME SOMEONE COMES OUT, THEY CHECK EVERYTHING AND SAY MY SIGNAL IS FINE, GIVE ME A NEW BOX AND LEAVE WHEN EVERYTHING WORKS. SHORTLY AFTER, IT STARTS ALL OVER AGAIN.
I AM CONSIDERING CANCELLING EVERYTHING ALL TOGETHER AND GET INTERNET SERVICE FROM ANOTHER PROVIDER JUST TO WATCH NETFLIX AND SUCH.
SINCERELY,
THOMAS LANGLOIS
StephanieA
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1.9K Messages
Are you having this problem on all your TVs? What channels are you getting this message on?
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tomecat
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4 Messages
Stephanie, It happens consistently on my 102-200+ channels. It also happens on a lot of my HD channels intermittenly. I just have to click on it to see if it works and cross my fingers.Last night was kind of the final straw. I'm a big fan of Diners, Drive-ins, and Dives. Couldn't get 1053 or 53 to come on. In the past that channel always worked, no matter what others weren't.
I unplug and plug back in all the time. Sometimes things work for a while sometimes they don't. I really don't want to try another provider, I've been with Cox for 15 years or more. I hope you can help me.
Thanks for replying,
Thomas
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tomecat
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Stephanie,
I only have one box. So it affects only one TV.
Thomas
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StephanieA
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tomecat
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4 Messages
It comes straight from the wall, so I'll try that. Do you think I should get a newer cable? If so, what am I looking for when I go to purchase one. Is there a certain guage or such?
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StephanieA
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ljlaw
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1 Message
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ChrisL
Former Moderator
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7.1K Messages
I'd suggest trying to reset the box and see if this corrects the problem. This can be done by disconnecting power for two minutes and reconnecting.
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