tomecat's profile

tomecat

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I KEEP LOSING CHANNELS

I'M ON ABOUT MY THIRD OR FOURTH CABLE BOX AND KEEP LOSING CHANNELS. I UNPLUG IT FOR A MINUTE OR MORE, PLUG IT BACK IN AND SOMETIMES EVERYTHING WORKS FOR A WHILE, BUT LATELY IT STILL DOESN'T. I EVEN TURN IT ON A CHANNEL AND IT WORKS FOR A FEWS SECONDS AND GOES TO THE GREEN SCREEN OF TEMPORARILY UNAVAILABLE. NOW I HEAR THIS IS HAPPENING TO MORE PEOPLE THAN ME. I HAVE FRIEND WHO UPGRADED TO CONTOUR BECAUSE HE WAS HAVING THE SAME ISSUE. HE WAS THINKING MAYBE CONTOUR WAS A BETTER BOX. NOW ONE OF HIS CONTOUR BOXES JUST SHUTS OFF.

 

IT GOES WITHOUT SAYING THAT I AM TOTALY FRUSTRATED AT THIS POINT. BECAUSE I STILL HAVE TO PAY MY BILL IN FULL WITHOUT ACCESS TO MY WHOLE PACKAGE. THIS HAS BEEN HAPPENING FOR A LEAST TWO YEARS.

EVERY TIME SOMEONE COMES OUT, THEY CHECK EVERYTHING AND SAY MY SIGNAL IS FINE, GIVE ME A NEW BOX AND LEAVE WHEN EVERYTHING WORKS. SHORTLY AFTER, IT STARTS ALL OVER AGAIN.

I AM CONSIDERING CANCELLING EVERYTHING ALL TOGETHER AND GET INTERNET SERVICE FROM ANOTHER PROVIDER JUST TO WATCH NETFLIX AND SUCH.

 

SINCERELY,

THOMAS LANGLOIS

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StephanieA

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1.9K Messages

Hi Thomas,

Are you having this problem on all your TVs? What channels are you getting this message on? 

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tomecat

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4 Messages

Stephanie, It happens consistently on my 102-200+ channels. It also happens on a lot of my HD channels intermittenly. I just have to click on it to see if it works and cross my fingers.Last night was kind of the final straw. I'm a big fan of Diners, Drive-ins, and Dives. Couldn't get 1053 or 53 to come on. In the past that channel always worked, no matter what others weren't.

I unplug and plug back in all the time. Sometimes things work for a while sometimes they don't. I really don't want to try another provider, I've been with Cox for 15 years or more. I hope you can help me.

 

Thanks for replying,

Thomas  

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tomecat

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4 Messages

Stephanie,

I only have one box. So it affects only one TV.

 

Thomas

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StephanieA

Former Moderator

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1.9K Messages

Is the cable straight from the wall to the receiver or is there a splitter? If so, I suggest bypassing the splitter. If not, I suggest swapping the ends of the cable. What's in the wall put in the receiver and vice versa. 

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tomecat

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4 Messages

It comes straight from the wall, so I'll try that. Do you think I should get a newer cable? If so, what am I looking for when I go to purchase one. Is there a certain guage or such?

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StephanieA

Former Moderator

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1.9K Messages

If you replace the cable, make sure it is RG6.

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ljlaw

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1 Message

I am having this same issue. We have called Cox and went through troubleshooting and we have also replaced all of our TVs with brand new TVs - nothing has changed. This morning there were about 20 channels with the "check back later" message, this time it was local channels as well. I am incredibly frustrated with Cox and their lack of attention to this matter.

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ChrisL

Former Moderator

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7.1K Messages

@ljlaw

I'd suggest trying to reset the box and see if this corrects the problem.  This can be done by disconnecting power for two minutes and reconnecting.

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