New Contributor
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2 Messages
I keep loosing connection to the internet?
I've notice that i am not the only one with this issue cox, so *you may know it already, bu i keep loosing connection with your servers (DNS server connection lost), or as you may notice in the troubleshooting picture the internet its broken between the modem and the internet (provided by COX).
-ive already contacted customer support and couldn't help me with it? (maybe the technical support representatives are not well trained?)
-i had support send me a refresh signal to see if that worked....as you may have guessed, nope it didnt.
-i checked all my cables, connections and are good
-i rebooted, reset my cox-rented netgear modem and nothing, it keeps disconnecting every 20-30 minutes.
-i checked my computer/modem network settings and even set them as default and didnt work either.
-SUSPICIOUS: i keep checking my modem settings and sometimes it says "internet access: Denied", why cox? why?
-this all started since i upgraded from essential to preferred or whatever the next upper internet level is.
(here is the picture from where it tells me that the connection between my modem and internet is broken, i know at the bottom right it says its connected but one minute before when the troubleshooting was done it wasnt, as i mentioned, it goes and comeback)
OR better yet, make a software that detects when we loose connection we stop paying the bill?? bad idea for your guys wallet huh
Trikein
Contributor III
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806 Messages
12 years ago
What modem do you have? A Netgear gateway.
Also don't pay too much attention to those errors. They are generic and not specific to your problem. Think of it like a "Check Engine" light.
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averyniceguy
New Contributor
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2 Messages
12 years ago
i dont know, it sounds like the connection is the problem but i may give this modem back to cox and get myself a linksys.
the modem is a netgear gateway cg3000D
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KipK
Valued Contributor II
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606 Messages
12 years ago
Tx: +51 to +55 dBmV; Rx -11 to -13 dBmV -- I don't think we have a hardware problem here, it looks like a basic signal problem.
We'd have to recommend the basic signal troubleshooting - check for loose or damaged coaxial connections or wiring, bypass any splitters if possible - but if that doesn't improve stability then a service call would be required.
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Trikein
Contributor III
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806 Messages
12 years ago
Why do you say that? If the signal levels are to blame then that is usually a straight forward thing to fix.
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KipK
Valued Contributor II
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606 Messages
12 years ago
I think you're responding to a post I already deleted for being off-topic trolling. Having an ongoing issue doesn't give someone an excuse to hijack other peoples' threads.
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PhxAzCC
New Contributor
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39 Messages
12 years ago
I didn't hijack nor trolling I was wishing luck for the Original poster and stating what has been the result for me and this just shows the professionalism that I have encountered ever since I have had this issue and there has not been a solution for it has there? Only assumptions am I right?
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