I just paid extra to get premier internet service. It's slower than it was before.

Are you connecting direct to the SB6141 modem? Also, how are you measuring your speed? Finally, did you upgrade the modem at the same time as upgrading service? Or before?

I was always using this modem, so I could give myself the option to upgrade in the future. I measured the speed with http://www.speedtest.net/

I am connecting via wifi though this router: http://www.amazon.com/NETGEAR-Wireless-Router-N300-WNR2000/dp/B001AZP8EW/ref=sr_1_7?s=electronics&ie=UTF8&qid=1422402969&sr=1-7&keywords=netgear+router

Also the desktop I am using has this wifi adapter: http://www.amazon.com/TP-LINK-TL-WDN4800-Wireless-Express-Low-profile/dp/B007GMPZ0A/ref=sr_1_2?s=electronics&ie=UTF8&qid=1422403124&sr=1-2&keywords=wifi+adapter+for+desktop

Also I actually paid for it about 2 weeks ago and the service request says it was completed

Are you joking? That modem is rated for 343Mbps down and the router is rated for 300Mbps.... the wifi adapter is rated for 450 Mbps down

I'll try bypassing the router, but it doesn't make sense to me.

AllenK said:
Are you joking? That modem is rated for 343Mbps down and the router is rated for 300Mbps.... the wifi adapter is rated for 450 Mbps down

Welcome to the realities of wireless speeds. Just because a router is "rated" for a certain speed, doesn't mean you will ever see that, even under the best conditions. Those are the hypothetical limits. Also, just because the adapter is rated at a higher speed, doesn't mean it makes anything faster. The chain is only as strong as the weakest link.

Here is review of the WNR3700, which is N600, twice the rate as your N300, and it only got tested speeds of 44-45Mbps. 

Now I'm seeing 47 with the router and over 100 without it. Thank you for whatever you did! I'm sorry If I seemed a little abrasive. Nobody likes paying for stuff and not receiving it.  

I wish I could say I did something, but it wasn't me. Im just another customer like you.  Maybe just the process of rebooting the router (when you bypassed it) improved the wireless speeds? Either that or a moderator saw something and fixed it without saying anything here. Either way, glad there was a improvement. And you weren't abrasive at all. Should see some of the stuff people say on here. LOL

I was rebooting the modem at least 10 times a day because it would get bogged down from our usage constantly.

What router would you recommend? Looks like I am in that market.

Edit: I meant router, not modem.

AllenK said:
What router would you recommend

My default answer is Asus RT-N66U. But I would need to know some of your requirements before giving a educated suggestion. 

1. Do you have any devices that use Wifi AC? Would be something you would have bought within the year most likly.

2. Are you looking more for faster wireless or wireless with more range? IE is your house really big?

3. Do you need/want anything like access to the router remotely via a phone app, or from the cloud?

4. Do you have any printers,security systems, or other special devices connected to the router? 

First, I just want to CYA and say that there is no way of knowing what speeds you will get wireless before the fact. Buying a new router will make things better, but I can't promise that it will be 100Mb+. That has alot to do with the abilities of the devices your connecting, interference, other networks around you, etc. 

Second, did you have a price point in mind? The RT-N66U is about 109-120$ Try to stay away from the refurbished ones though. Or the RT-N65U is another choice, but you lose some range over the N66U, mostly because the lack of external antennas on the N65U. However, at 40$ on sale, its alot of bargain.  If you were looking to stick with Netgear, the WNDR4500-100PAS would also work. I will have other suggestions though, depending on your reply.

I'm fine with around $120... Actually I think just by replacing that particular netgear I have will have the greatest effect. After reading some reviews it looks like it is prone to cutting out randomly. That was the most annoying thing that I was experiencing.

The speeds themselves were fine even if they were a tad slow, I just initially thought since we use so many devices that  the reason for the cut-outs was the modem bogging down, sipping through a straw that was too small, which is why I went for the faster internet. It's looking like the router was the reason for that as well as the lousy speeds though.

I agree with everything Health Edge recommended - ASUS makes a great router.  I would add, if your budget can handle it, go for an 802.11ac device.  That will future-proof your decision a little.  Even if you don't have an "ac"  device now, you will in the future.  Most new smartphones and tablets support ac as well as many new laptops.  Just my 2 cents ....