I don't really trust the Cox speed tester...

I have had Cox for a year now. My experience is that the Cox speed tester is not accurate.

I am regularly checking the speed using OOKLA speed test (speedtest.net). According to the support team I am supposed to have 18 Mbit/seconds. About half the times that is indeed what the OOKLA speed test shows (15-18 MBit/sec). In those cases I watch streaming media (e.g. Amazon instant video) without problems on TV and ipad. However, at times it just keeps buffering throughout the movie. When I then check OOKLA it always shows speeds around 0.5-5 MBit/sec. I have done this at least a dozen times in the last few months and so far there is been a 100% correlation between "video buffering" and OOKLA being 0.5-5 Mbit/sec. Like today.

However, when I have buffering problems and go to the Cox Speed Test it happily proclaims that my download speed is 16-18 Mbit/sec !!!

Therefore, it is a bit annoying when Cox techs and support teams tell me that they don't trust 3rd party test systems but refer me to conduct speed test using their own internal tool.

I am in Northwest Arkansas and was told by the Cox tech to connect to Wichita, Kansas for 3rd party tools, which I have mostly done.

Happy to hear from a Cox representative.

Niklas