How do you actually get someone from Cox, who is in charge, to call you back??

I have been a customer of Cox Cable for over 21 years and in the last few years, I have had NON STOP aggravating issues where my signal has had to be changed so many times that I lost count!! Most recently, after dealing with some personal issues, I accidentally forgot to pay my bill for the first time in those 21 years.  I didn't receive a single phone call before the fools disconnected me at midnight one nigh a few weeks ago. I immediately called in, thinking it was a signal problem AGAIN, only to find that they had shut me off.  I told them to charge the credit card on file, and asked why I would be shut down instead of just being called, since CLEARLY, I have paid over 200.00 a month for the last 21 years!!! Well, no one had an answer for that. They ended up not sending my signal correctly and I had no internet for 2 days until someone could come out- big surprise- they discovered the signal went out yet again!!! I realize it was my fault for overlooking the bill; however, I think with a solid payment history, and a history of having to be annoyed by constant connection/signal problems that I could have been treated a ittle better! I spent literally 2 days, 6 whole hours of total time, trying to get a manager on the phone and I ended up being disconnected, told that someone would call me back (never happened), and could never get the same person on the phone again!! I emailed customer service a total of 4 times and was told that someone would address my issue- NEVER happened. Cox has the absolute WORST customer service that I have ever experienced!!! I am in the process of shopping around because I spend WAY TOO MUCH money for the total lack of concern or service that I have had to put up with!!!! Retention department is a total joke too!! I was on hold for them approximately 1 hour on two different calls and NEVER spoke to a soul!!!