How do I get refunded for screw ups during prime time football games?

I sat and waited all day for my FSU game to start last night only for some ** to happen with the entire service.

Where can I find a way to get refunded for the lost day.  Yeah I am saying that.  This is intolerable.

Also, how do I check where the current outages are? 

Service was out for *** near an hour, during the ONE GAME I wanted to see.  This cox bundle ** is a bundle of **.

Cannot WAIT for GOOGLE FIBER.