Horrible upload speed

I have the Premier Package.

This is an issue that happens more than it should, always requires someone to visit my neighborhood to reset something. My current upload speed is horrible. Averaging 0.32 Mbps (using various methods, including the cox.com provided speed test).

Download speeds are acceptable (92 Mbps) - although getting the maximum 150 Mbps in the middle of the day should be easier to achieve).