Here we go AGAIN!

At the end of May I had upstream issues for 2-3 weeks. You can look up my posts. Problem that it took that long to fix on Cox's end.

Problem returned 3 days ago. Every day now between 2:30 and 3:30 connection goes to ** and I have no upstream. Not even enough to complete a speed test on your own website. This forum took over a minute to load. I had to come back to it twice just to make a post because the connection was non responsive.

Yesterday and day before, 20 minutes after my first call it was listed as an outage. The correction came within 5 to 8 hours, so I really couldn't do a thing for that time period.

Today same thing. So of course Tier 1 does their simple modem reset that I already did and say they aren't seeing anything for an outage. The first guy yesterday that I hung up on even wanted the Mac ID of the modem I've had on here for a year, I guess to make sure I wasn't using an unauthorized modem. DUH.

There is no point in rolling trucks as they always want to do. Issue is clearly not mine, and the modem logs back it up.

SO WHEN IS COX GOING TO UH, GET THEIR PROVERBIAL HEAD OUT (YOU KNOW THE REST) AND PROVIDE AN ACTUAL RESOLUTION FOR THESE CONTINUING UPSTREAM ISSUES??

I'm not doing this again just a month and a week later after the LAST 3 week outages in May. Someone needs to get their head together at Cox, if this is an issue every day for a couple more days I'm canceling this ** after being a customer for 7 or 8 years. I'm tired of the nonsense.

OH, and last thing, which I mentioned toward the end of May and you said you'd look into it or whatever: YOUR SEARCH FUNCTION ON THIS FORUM COMPLETELY DOES NOT WORK. WTH???