New Contributor
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14 Messages
Help With HDHomerun Prime, Moto Cable Card, Moto TR (same as several others)
I picked up a Cable card Self-install kit Saturday. Spent a couple hours on the phone getting to the point where I could scan for channels. I noticed that I was missing the majority of my subscribed channels. Called on Sunday and did not have any success so she set up a tech for Monday. He came out on Monday and spent almost 3 checking things out and then calling into Cox for additional assistance. He swapped out the cable card but at that point I started to receive even less channels than before. At this point any assistance would be appreciated.
scott_p
New Contributor
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14 Messages
11 years ago
I am not sure if anyone changed anything on my account or not. I exchanged a cable box today and hooked it up when I got home. The only thing that changed is me using a splitter to run the cable to the cable box and the HDHR. I did another channel scan and starting see more channels. It looks like I may still be missing a few but I am getting the majority. I am still getting errors when I look at the HDHR system status. Could that be due to signal strength because of splitting the cable?
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ColleenD
Moderator
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1.7K Messages
11 years ago
Let's get you set to rights. I was able to locate you account based on the email address you registered your Forums user ID with.
Before we do any troubleshooting I'll need to make sure your pairing is correct, so if you can provide the Host Data number from your cable card information screen that would be most helpful. It's critical that this information match what is stored in our system and the number tends to change any time the device is unpaired. If you are not comfortable with providing the Data ID via forums you can email it to cox.help@cox.com with your account information and a reference to this forum thread.
Also, when tuning the channels you are not receiving, what message displays on the screen?
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scott_p
New Contributor
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14 Messages
11 years ago
The Data value is: 032-888-520-35
As far as the missing channels, it looks like they don't show up in the channel scan but if I select them in Media Center, they do display. Not exactly sure what the disconnect is there. So, there may not be an issue with the channels that I am receiving. I did notice that I got a message for "weak signal" when I tuned a couple of those channels.
Thanks for your assistance.
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StephanieA
Former Moderator
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1.9K Messages
11 years ago
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