scott_p's profile

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14 Messages

Wednesday, May 14th, 2014 8:50 PM

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Help With HDHomerun Prime, Moto Cable Card, Moto TR (same as several others)

I picked up a Cable card Self-install kit Saturday. Spent a couple hours on the phone getting to the point where I could scan for channels. I noticed that I was missing the majority of my subscribed channels. Called on Sunday and did not have any success so she set up a tech for Monday. He came out on Monday and spent almost 3 checking things out and then calling into Cox for additional assistance. He swapped out the cable card but at that point I started to receive even less channels than before. At this point any assistance would be appreciated.

New Contributor

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14 Messages

11 years ago

I am not sure if anyone changed anything on my account or not. I exchanged a cable box today and hooked it up when I got home. The only thing that changed is me using a splitter to run the cable to the cable box and the HDHR. I did another channel scan and starting see more channels. It looks like I may still be missing a few but I am getting the majority. I am still getting errors when I look at the HDHR system status. Could that be due to signal strength because of splitting the cable?

19700101-00:00:00 System: reset reason = power on
19700101-00:00:00 CableCARD: USB device 07B2:6002 connected
19700101-00:00:00 CableCARD: Tuning Resolver connected
19700101-00:00:01 CableCARD: M-CARD inserted
19700101-00:00:05 CableCARD: Motorola card (0000:0625)
19700101-00:00:05 CableCARD: authentication status: authentication in progress
19700101-00:00:05 CableCARD: authentication status: authentication success, validation success
19700101-00:00:19 System: network link 100f
19700101-00:00:20 System: ip address obtained: 192.168.1.103 / 255.255.255.0
19700101-00:00:31 CableCARD: Tuning Resolver downstream status: in progress
19700101-00:00:31 CableCARD: Tuning Resolver upstream status: none
19700101-00:00:31 CableCARD: Tuning Resolver authentication status: success
19700101-00:00:31 CableCARD: Tuning Resolver operational status: initializing
19700101-00:01:01 CableCARD: Tuning Resolver downstream status: success
20140514-22:07:42 CableCARD: time changed from Thu Jan 01 00:01:02 1970 to Wed May 14 22:07:42 2014
20140514-22:08:10 CableCARD: Tuning Resolver upstream status: success
20140514-22:08:23 CableCARD: Tuning Resolver operational status: ready
20140514-22:27:44 CableCARD: Tuner0: vchannel 1010 (345MHz-33557) access = subscribed
20140514-22:29:10 CableCARD: Tuner0: vchannel 1012 (429MHz-33510) access = subscribed
20140514-22:57:15 CableCARD: tr/resolve_tuning_rsp timeout error (cchost_tr_resolve_tuning:34)
20140514-22:57:20 CableCARD: tr/resolve_tuning_rsp timeout error (cchost_tr_resolve_tuning:34)
20140514-22:57:20 CableCARD: message: Timeout requesting channel. Please try again later.
20140514-22:57:25 CableCARD: tr/resolve_tuning_rsp timeout error (cchost_tr_resolve_tuning:34)
20140514-22:57:30 CableCARD: tr/resolve_tuning_rsp timeout error (cchost_tr_resolve_tuning:34)
20140514-22:57:30 CableCARD: message: Timeout requesting channel. Please try again later.
20140514-22:57:30 CableCARD: message: Error requesting channel. Please try again later.
20140514-22:57:40 CableCARD: message: Error requesting channel. Please try again later.
20140514-22:57:50 CableCARD: message: Error requesting channel. Please try again later.
20140514-22:58:00 CableCARD: message: Error requesting channel. Please try again later.
20140514-22:58:10 CableCARD: message: Error requesting channel. Please try again later.
20140514-22:58:20 CableCARD: message: Error requesting channel. Please try again later.
20140514-22:58:30 CableCARD: message: Error requesting channel. Please try again later.
20140514-22:58:40 CableCARD: message: Error requesting channel. Please try again later.
20140514-22:58:50 CableCARD: message: Error requesting channel. Please try again later.
20140514-22:59:10 CableCARD: message: Error requesting channel. Please try again later.
20140514-22:59:20 CableCARD: message: Error requesting channel. Please try again later.
20140514-22:59:30 CableCARD: message: Error requesting channel. Please try again later.
20140514-22:59:40 CableCARD: message: Error requesting channel. Please try again later.
20140514-22:59:50 CableCARD: message: Error requesting channel. Please try again later.
20140514-23:00:00 CableCARD: message: Error requesting channel. Please try again later.
20140514-23:00:10 CableCARD: message: Error requesting channel. Please try again later.
20140514-23:00:20 CableCARD: message: Error requesting channel. Please try again later.
20140514-23:00:30 CableCARD: message: Error requesting channel. Please try again later.
20140514-23:00:40 CableCARD: message: Error requesting channel. Please try again later.
20140514-23:00:50 CableCARD: message: Error requesting channel. Please try again later.
20140514-23:01:00 CableCARD: message: Error requesting channel. Please try again later.
20140514-23:01:10 CableCARD: message: Error requesting channel. Please try again later.
20140514-23:01:20 CableCARD: message: Error requesting channel. Please try again later.
20140514-23:11:28 CableCARD: Tuner0: vchannel 1012 (429MHz-33510) access = subscribed
20140514-23:11:46 CableCARD: Tuner0: vchannel 1013 (351MHz-33560) access = subscribed

Moderator

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1.7K Messages

11 years ago

scott_p, 

Let's get you set to rights. I was able to locate you account based on the email address you registered your Forums user ID with.

Before we do any troubleshooting I'll need to make sure your pairing is correct, so if you can provide the Host Data number from your cable card information screen that would be most helpful. It's critical that this information match what is stored in our system and the number tends to change any time the device is unpaired. If you are not comfortable with providing the Data ID via forums you can email it to cox.help@cox.com with your account information and a reference to this forum thread.

Also, when tuning the channels you are not receiving, what message displays on the screen? 

New Contributor

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14 Messages

11 years ago

The Data value is:  032-888-520-35

As far as the missing channels, it looks like they don't show up in the channel scan but if I select them in Media Center, they do display. Not exactly sure what the disconnect is there. So, there may not be an issue with the channels that I am receiving. I did notice that I got a message for "weak signal" when I tuned a couple of those channels.

Thanks for your assistance. 

Former Moderator

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1.9K Messages

11 years ago

Can you verify which channels you are getting the "weak signal" message?

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