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New Contributor
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help on getting picture in picture resolved
ocasionaly we will get a picture in picture condition on the tv. is there a way to exit out of this condition without power cycling the main box. cox support has been no help. we also tried different box and remotes.
Becky
+2 more
Moderator
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When you experience picture in picture, are you watching live TV, a DVR recording, or On Demand?
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jdnmwc
New Contributor
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it seems we get this condition when we are watching on demand programming
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jdnmwc
New Contributor
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ok if it is a feature how do you go back to normal viewing. no matter what you do the picture stays in upper right hand corner
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ReneeG
Former Moderator
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Does it stay on the screen while watching a program via On Demand or live programming? What is the model receiver that you have?
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jdnmwc
New Contributor
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cable box is a cisco 9865 hw id=3135 remote is urc8820
and yes it stays on screen until we reset the box
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MarkM1
Former Moderator
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jdnmwc,
If you go back to regular programming, do you still have the picture in picture? If you look at the remote, have you tried to press "LIVE" or "EXIT" to see if it exit that feature? Please give this a try and let us know what happens afterwards.
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Ed_Head
Contributor II
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Come on Cox! Many customers have this problem. I've seen this issue raised in the forum many times.
It happens to me watching On Demand with a box like Jdnmwc has, and I have to reboot to eliminate the PIP. I have been apprehensive about watching On Demand for a year now. I love your "It's a feature" bs though!
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Becky
+2 more
Moderator
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jdnmwc
New Contributor
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i have a LG 50ls4000 tv its about 4yrs old i use a hdmi cable and as far as i know pip is not supported on this tv..
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StephanieA
Former Moderator
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jdnmwc
New Contributor
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yes there is a sound bar connected to the tv via the tv's earphone jack. also connected to tv is a blue ray player connected by a hdmi cable
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StephanieA
Former Moderator
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