Davanden's profile

New Contributor

 • 

8 Messages

Monday, May 29th, 2017 10:47 PM

Closed

HDMI Has No Sound

When I connect my TV to my cable box with a HDMI cable, there is no sound.  How do I fix this?

Accepted Solution

Honored Contributor III

 • 

5.7K Messages

8 years ago

Check the Advanced Settings of your TV for the HDMI setting.  Ensure it's set to Digital and not Composite/Video.

If you've exhausted everything, exchange the box.  It could be just a defective HDMI port.

Former Moderator

 • 

1.9K Messages

8 years ago

@Davanden

Please check the link and let us know if this helps http://bit.ly/2re8LJV.






New Contributor

 • 

8 Messages

8 years ago

I looked at those tips.  They don't apply to my situation.  The sound works fine if I connect the cable box using composite video cables and audio cables.  Sound does not work if I use HDMI.  I want to use HDMI for the cable box because my DVD player does not support HDMI, and so I need to use the composite inputs on the TV for that.

Moderator

 • 

1.8K Messages

8 years ago

HI, does the HDMI cable work on any other TV or device? When you connect the HDMI cable to the TV please check to make sure the TV is set the the correct HDMI input.

New Contributor

 • 

8 Messages

8 years ago

It's a brand-new HDMI cable.  I don't have any other device that uses HDMI.

Moderator

 • 

1.8K Messages

8 years ago

When you connect the HDMI cable to the TV, what input are you on?

New Contributor

 • 

8 Messages

8 years ago

I don't entirely understand the question.  I plug the HDMI cable into the only HDMI port on the cable box.  I plug it into HDMI1 on the TV and then configure the TV to treat that as the cable box input.  I get a picture from the cable box but no sound.

Former Moderator

 • 

1.9K Messages

8 years ago

@Davanden

What the make and model on the cable box?

New Contributor

 • 

8 Messages

8 years ago

Scientific Atlanta Explorer 4240HDC

Former Moderator

 • 

1.9K Messages

8 years ago

@Davanden

Try going into the audio settings and select HDMI.



New Contributor

 • 

8 Messages

8 years ago

Audio settings for what?  The TV does not have a setting for this.  Presumably, it is covered by setting the input to HDMI.  The "sound" settings on the TV do not relate to the input source, just things related to sound quality.  I've gone through the settings on the cable box, and there is nothing to change the output channel.

Former Moderator

 • 

1.9K Messages

8 years ago

@ Davanden

With the Cox remote select settings, then A more settings scroll to Audio setting and select Digital or HDMI.

Honored Contributor III

 • 

5.7K Messages

8 years ago

My box (Explorer 4642HDC with Rovi) doesn't have a Digital or HDMI option for the audio signal, so I assumed (I know) Davanden's box (Explorer 4240HDC) also does not.  My only setting for audio is under Audio Digital Out, which allows you to choose either 2-Channel (Stereo) or Dolby Digital.  If Davanden's settings are different, yes, select HDMI.

Prior to connecting your DVD player, why did you connect your TV to the cable box with composite cables?  Why didn't you use HDMI?

Right now, you removed all RCA cables from your cable box, right?  Is the HDMI cable is the only connection from the cable box to your TV?

I'm curious if it's an issue with content protection because you originally used composite cables to perhaps bypass HDCP (High-Bandwidth Content Protection).  But, then again, you're getting video, so I'm ensuring the video signal isn't getting to your TV via an RCA cable.  Perhaps I'm still assuming.

New Contributor

 • 

8 Messages

8 years ago

Thank you.  This fixed the problem.  I had looked at the options on the cable box before.  I either didn't see that one or didn't realize what it was.

--Dav

New Contributor

 • 

8 Messages

8 years ago

As I noted in another reply, the problem has been fixed.  However, to answer your questions:

Several generations of equipment ago (different cable box, TV, and recorder), The only way I could hook up both my recorder and cable box to my TV was by using a switcher that fed the signal of either through the same composite cables to the TV, depending on which I needed.  Because I had all those cables in place, I simply kept them as the different components got changed over the years.  Recently, I started having trouble with the video feed, and I deduced that it was because the switch box was going bad.  As noted above, my DVD recorder does not have HDMI, and so I needed to use the composite cables for that .  Thus, I decided to hook up the cable box using HDMI.  That's what started this matter.

--Dav

Recent Discussions

View More

Loading...