Gigablast "upgrade", Correctables / UnCorrectables, and flip dismissive Cox Customer Service.

My is situation is identical to what happened to Jerry here http://forums.cox.com/forum_home/internet_forum/f/5/t/9536.aspx

It started last week after Cox did some work on their infrastructure here in the Richmond market for Gigablast.  Something to do with the speed increase happening around that time. They probably contracted out the work like they do for us and they got bad service like we do.

My correctable/uncorrectable skyrocketed to 3782/3665.

For almost a week I completely lost internet from 12am to 5am. I called and was assured after Sept. 25 all would be well.

After Sept. 25 I now have sporadic internet: I will have a hour or so of being able to watch Netflix or surf and suddenly things slow to a crawl. Lagging, no loading. Did the usual: unplugged modem, used automated system (which confirmed there was a problem). Nothing.

Called customer service. "Everything looks great right now." Of course it looks great right now. It is sporadic/intermittent not constant.

No help. No assistance. Flip attitude. Everything I've come to expect from Cox Customer "service".

P.S. It took 4 tries to even post this message with the constant signal losses.