getting slow internet speeds

1. What are the signal levels of your modem?

2. What are you using to judge your speed?

3. Have you tried connecting direct to the modem?

This is a repeat of a problem that has shown up at least twice, been resolved silently, and not mentioned again by Cox support.

Your problem is probably NOT your problem, but Cox's unacknowledged wide-area problem in your area. Pretty much the only reason I've posted on this forum is to mention this same problem, last year and this year. See any set of posts by my ID here over the last year or two.

You talk like there is some conspiracy. ::ponder:: There are all kinds of issue that can effect throughput, some Cox fault, some not, but I don't know of any one problem that effects Preferred and Im on this forum every day. We don't even know where either of you live, you could be across the country from each other so I don't think its wise to assume your two issues are relevant. 

Number one cause of performance problems I see on here are usually caused by signal problem so thats why I asked for that. 

There is no conspiracy in my words, just disinterest.

If you check the posts from last year, October, you will see that NUMEROUS customers had exactly the same problem yet Cox support (not HERE, on the phone) kept on asking those customer individually to "check their modems", etc. Only after SOMETHING did Cox acknowledge the problem (NEVER here) and fix it. Not a peep anywhere about what the problem was so those of us who REALLY wanted to help Cox "in the future" were stuck. Then, of course, the same problem happened a-GAIN and we were asked to "chek our modems" and a-GAIN the problem was quietly fixed by Cox and a-GAIN we the conecerned customers had/have NO WAY to tell Cox support that there is an areawide problem with a certain fix that has been applied at LEAST t2wice by Cox techs. Instead, we are asked a-GAIN to "check our modems".

Cox needs a way to notice patterns of Cox support requests. Perhaps they have one (I don't know nor, given the evidence, believe they have an effective way). In that manner, those of us out here who discuss problems outside the Cox Universe (like on DSLReports) who SEE that areawide problem can try to point Cox support in the CORRECT direction...which does not include "checking our modems".

This is a case, BTW, where YOU have gotten huffy (defensive) about something and NOT seen what my posts are all about.

Are msot of the customer problems the CUSTOMER probelms? Of COURSE! But there DO exist areawide problem with REAL evidence suggeting they are AREAWIDE problems that, for wahtever reason, Cox support is not seeing but customers are. That is simply bad behavior - customers should eb the LAST to see a problem is areawide.

[ignore the typos - I am - they are irrelevant]

This is called thread highjacking. Reporting.

What is your problem ? He is right about last year, I spent 4 days reporting this to Cox support and they NEVER said what the problem was, so quit belittling people for saying what they want to say, It is a free country the last time I checked (Health Edge)!!

LOLz. Ok you guys have fun. 

And please..tell me how many people you have helped? What do they say about people who aren't part of the solution? 

Here's a link to the thread from the 17th - identical problem as OP: http://forums.cox.com/forum_home/internet_forum/f/5/t/2999.aspx

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Pardon, I didn't realize actually responding to someone was "thread hijacking". (does "Reporting" actually MEAN something? Does this mean I will be stopped from...you know...posting about problems or something? What an interesting idea!).

In any case, the OP of this thread - the person who started it - said " I currently have Cox Preferred internet speed (24 Mbps down) but lately only getting speeds up to 10mbps and sometimes no more than 3mbps." This is the IDENTICAL problem reported last year and A WEEK AGO TOO and was reported by more than a single user contemporaneously. As such, perhaps the problem is not with a single user's modem but something more...you know...areawide for that user. Last year and last week it was Northern Virginia, perhaps it's a different area for the OP's problem. In last years's and last week's problem, the problem was ENTIRELY on Cox's part - had literally nothing to do with the customers or the customers' modems et al.

Anywho, the OP should make noise and mention this to Cox =phone= support, asking for 2nd or 3rd level and explicitly asking them if they've received other reports of this slowdown within the last day in the same area. Then point them at the October 2012 posts here and the November 2013 posts as well - SOMEONE might actually get a clue from them.

Because it did happen - TWICE (*) - without a peep out of Cox why it happened nor how it got fixed.

(*) It's is VERY important to note that the 'two" events mentioned here are the only ones I'm aware of because they directly affected ME in Northern Virginia and because I had to go through the totally useless motions of "checking my modem" TWICE knowing full well that it was a useless exercise; there EASILY could be multiple such equivalent problems throughout Cox's nationwide coverage area that I'm totally unaware of. In each such case, though,t here should be MORE thana single user noting the same problem - right away some Cox person should then say "Oh! It's US, not them!" and find the internal-to-Cox resolution.

[I take it I misunderstood that "Health Edge" was a Cox person - my bad]