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New Contributor
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Getting only 10% of the speed promised by Cox
I ran the online speed test from the Cox.com site and got 11mbps for both upload and download speeds. I also checked for a modem upgrade and was told I have the best modem already. So WHY am I not getting the 100mbps speed I'm supposed to be getting according to the Cox.com website?
Health_Edge
+5 more
Valued Contributor III
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What modem do you have?
Also are you connecting direct to the modem or through a router? If a router, what kind?
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Pseudalus
New Contributor
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I am connected directly to the NetGear N450 (CG3000Dv2) modem. When I used the "check for modem upgrade" link on the Cox website it said I already had as good a modem as I could get. I even bought it from them.
My pc is a Toshiba Satellite 675 laptop, Win7 x64, Intel i3 Quad Core @2.4 Ghz and 4Gb RAM
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ChrisL
Former Moderator
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Are you testing your speeds with a wireless or wired connection. If wireless, do you know the specs for your wireless adapter?
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Pseudalus
New Contributor
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I am connected directly to the modem with a cable and never wireless while at home. Besides that, the modem I listed previously id's one I bought from Cox Cable and they still say is the best to have.
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ChrisL
Former Moderator
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By chance can you try testing with a different PC if you have one to see if you get similar results?
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Pseudalus
New Contributor
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I'll give it a try
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MichaelJ
Moderator
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Pseudalus
New Contributor
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Sorry for the delay.
I retested the speed with the Cox speed test tool again on my usual laptop and got between 11 and 20 mps download and half that upload using Internet Explorer, Chrome, and Firefox browsers.
I ran the tests on two other laptops, one using Win7 and the other Win8.1 and got essentially the same performance. I'm at a loss as to what to do next.
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ChrisL
Former Moderator
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It may be necessary to arrange for a technician to come out and troubleshoot further if none of that is working for you.
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