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New Contributor
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Getting ~25Mbps download speed with a preferred package, shouldn't this be closer to 50Mbps?
I was getting this speed before they supposedly got "doubled", so am I not getting what I'm supposed to? My modem should be fine as I recently upgraded it.
Health_Edge
+5 more
Valued Contributor III
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How recent is recent? What model modem do you have and did you get it before or after the upgrade? I ask because the most likely issue is you have the DOCSIS 2.0 Preferred code on your account, and not the DOCSIS 3.0, so its capping you at DOCSIS 2.0 speeds. Need more info to be sure though.
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LSUfan2014
New Contributor
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I got the new modem about a week ago, and I just confirmed that it does support DOCSIS 3.0. Do I have to manually change the DOCSIS 2.0 settings for my account, or does Cox have to do that?
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Health_Edge
+5 more
Valued Contributor III
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Yes, a Cox employee, either a moderator or someone you call up, would have to correct that, assuming its the problem. Usually it caps at 32Mb so I wonder if something else is going on too. Are you connect direct to the modem? Also, could you post the model number?
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StephanieA
Former Moderator
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I've updated the account. If you are not getting your speeds, I suggest power cycling your equipment. Let me know if it works.
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LSUfan2014
New Contributor
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It worked! Thank you.
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