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Excessive Internet Usage
My internet usage meter indicates usage of 33 GB on Sunday 6/29. No one in my household admits to this excessive usage is there anyway for me to determined who or how this may have happened ?
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DerrickW
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Health_Edge
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What kind of router do you have? Even if it doesn't show bandwidth use, it may show what active connections are in use for which PC. If you see a PC with 100+ active connections, then thats probably the culprit.
Another method might be to not let one of your users not use the internet for the day and then watch the results. When they go down, then you know who the user is. And it may not be intentional. Sometimes backup programs run in the background that take up bandwidth, or the computer might be infected with some kind of malware.
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nstg8r
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I have had that happen also. Since June 27 every day has had it listed above 20 and sometimes 30 GB. The rest of the June was all around 10 GB a day. The first 2 days of July have been listed as using almost 60 GB! There is no way we have used that much. Is this something like last year when it was a cox problem and they screwed every over with usage? I am just holding out until Century Link gets the 1 GB service in my area. Nobody in our house is doing anything today so this better be down tomorrow or else I know it is a cox problem.
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Esteveo
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Derrick, I have opened a support case and posted on a few other posts about this. I frankly am getting sick of hearing it must be something that I am doing. I took Cox's advice and completely locked my network. I did this by making my network hidden, changing my WEP code and only allowing 2 Mac address into my network. My network is now a MAC white list access only.
For testing purposes I have only allowed my PC and phone access to my internet since June 30th while logging my bandwith through DD WRT firmware on my router. It is set to track all connection up and down over TCP and UDP. Here is what I found;
June 30th:
My Logs:3237 MB
Cox Logs: ~ 8 GB
July 1st:
My Logs: 4161 MB
Cox Logs: ~7.5 GB
July 2nd:
My Logs: 5429 MB
Cox Logs: ~11.5 GB
There is something with the way data is being collected. How can I get someone to look into this?
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Health_Edge
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Not that its related to the issue, but why are you only using WEP for security? Client compatibility?
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Esteveo
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I actually switched over to a WPA2. Thats not the only measure I have taken. I also use a mac address white list for access. So even if someone figured out my WPA password, the router would not give them an IP due to them not being in the Mac white list.
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DerrickW
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Having the ticket open is honestly the best course of action. If the Data Usage Meter is not reporting the correct amount we would need to figure out why. Our network engineers will look into some possible causes on the back end, on our side of the network. I would recommend calling back for an update on the ticket if you have not heard anything within 72 hours.
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smrutled
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Never use WEP security! It takes less than 10 min to crack the password.
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