New Contributor
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1 Message
Email server issues
I am currently having problems retrieving my cox mail from portable devices and laptop. My wife spoke with tech support a while back and all the troubleshooting and suggested fixes resulted in her being told that it was a problem with windows outlook mail and not with the cox server. I am having trouble understanding this response as not all devices use windows outlook mail client, but all are having problems. Multiple times I have gone online and reset my mail password and the mail accounts would work 1 or 2 times and then start giving errors that unable to connect to server. Today I once again reset my password on the cox site, and mail is once again retrieving on all devices, but will not send from any device. What should my mail server settings for outgoing mail be set as? smtp.cox.net is what it is currently. Does the port setting matter? Please advise.
Thanks
RSeanW
New Contributor
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6 Messages
12 years ago
5 hours?!?! Seriously? This is the "digital age", 5 hours is an eternity. I can't believe Cox would suggest waiting 5 hours to send a friggin email. This is horribly bad customer service.
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Trikein
Contributor III
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806 Messages
12 years ago
Yes, 5 hours. It sounds like a lockout system to keep people from brute force hacking the SMTP server. It is outside the control of the ISP if a user's clients are misconfigured. Also, if you don't want to wait the 5 hours, you can always use webmail.cox.net. Also, are you related some how to the OP?
@ TiffanyR I would imagine you can't give specifics, but could a work around be changing CPE MAC for a new DHCP IP? Or is the block by username?
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RSeanW
New Contributor
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6 Messages
12 years ago
Not sure who the OP is, so I don't think there's a relation. Why do you ask?
By the way, I fixed my issue myself by deleting the email account from my iPhone and reinstalling it. Kind of a pain, but at least I didn't have to wait 5 hours.
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Trikein
Contributor III
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806 Messages
12 years ago
I was just wondering why you were posting on this thread. If deleting/reinstall the account fixed it, then it doesn't sound like the issue the OP was having IMHO
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RSeanW
New Contributor
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6 Messages
12 years ago
It's a public forum right? Shouldn't I have every right to post in it? I thought that's how this thing worked. I searched for topics that related to my problem, hoping to find a solution. The OP had a similar problem, so I was hoping Cox (or another user) would have provided a reasonable solution. I still don't consider "waiting 5 hours" a reasonable solution. Luckily, I was able to resolve my issue on my own and thought I'd share my solution, hoping it might help others. No need to get your panties in a wad.
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Trikein
Contributor III
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806 Messages
12 years ago
Well that's what I was confused about, you never actually said you were having the same problem. :-)
And yea, totally public forum, but its more a place to get help with a problem then voice a complaint, which is what I thought you were doing. Stick around and look at some of the problems others are having. The more minds the better. Welcome
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EdwardH
Valued Contributor
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755 Messages
12 years ago
It can happen both ways really whether its the account or based on the Ip address on the connection. If its the account/user name we normally have a way to correct it through support directly as a network security issue. If its the IP address being blacklisted we have less control from the support end for a quick resolution but that can vary case by case and how long it has been ongoing.
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