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New Contributor II

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11 Messages

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email sending

Why is it when I am not at my home computer that I cannot send email from my email program and I have to use Cox webmail for that work. I can receive email just fine, but sending it from a hotel or other home network will not work.

Accepted Solution

New Contributor II

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11 Messages

Health Edge said:

To upload a photo, I just use http://imgur.com/ since the upload process on the forums is still kind of buggy. Just click "Upload image" on the top. 

If those settings are not working, you could also try these settings. If those still not work, then it's likely that your work blocks those ports on their network. You could create a VPN(Virtual Private Network) to your home network, but if they block mail ports, chances are they will block a VPN too. Maybe talk to your IT about it? Feel free to send them a link to this thread.

I got it to work. I neglected to put in a user name in the bottom of the dialog box. Works now.... Thanks a lot!

Valued Contributor III

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4.2K Messages

Its probably your outgoing email settings. When your off Cox network, you have to attach your password and use security in order to send through Cox's email server. You would want to change your outgoing server (SMTP.cox.net) to use standard password authentication and SSL on port 465. I can give more specific instructions but would need to know what kind of email program you use.

New Contributor II

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11 Messages

Health Edge said:

Its probably your outgoing email settings. When your off Cox network, you have to attach your password and use security in order to send through Cox's email server. You would want to change your outgoing server (SMTP.cox.net) to use standard password authentication and SSL on port 465. I can give more specific instructions but would need to know what kind of email program you use.

I am using Thunderbird as an email program. I changed the settings I believe as you recommended but it would not go through.

Valued Contributor III

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4.2K Messages

What do you mean it would not go through? As in emails won't send? Or the settings won't Save?

Can you include a screenshot of the settings? Should look like this.

New Contributor II

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11 Messages

Health Edge said:

What do you mean it would not go through? As in emails won't send? Or the settings won't Save?

Can you include a screenshot of the settings? Should look like this.

My screen looks just like your post and I took two screenshots of the changes I made. How do I post an image with this post?

Valued Contributor III

 • 

4.2K Messages

To upload a photo, I just use http://imgur.com/ since the upload process on the forums is still kind of buggy. Just click "Upload image" on the top. 

If those settings are not working, you could also try these settings. If those still not work, then it's likely that your work blocks those ports on their network. You could create a VPN(Virtual Private Network) to your home network, but if they block mail ports, chances are they will block a VPN too. Maybe talk to your IT about it? Feel free to send them a link to this thread.

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