New Contributor
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6 Messages
Email not working with Outlook
I'm not picking up my emails from my Cox account in Outlook for some reason. I've had my wife send a couple test emails, and even had Outlook send a test email. Nothing is coming through in my Outlook client, but the emails are there is I check the Cox.net webmail app. Any idea what might be going on?
GetWrecked
New Contributor
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6 Messages
8 years ago
I try these settings, with my password, and Outlook won't connect. It just keeps asking for the password over and over. I even tried changing my password through the webmail app and still no joy. Here are settings I'm trying to use:
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GetWrecked
New Contributor
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6 Messages
8 years ago
And this won;t let me add the image file...
pop.cox.net port 995 (SSL/TLS encryption checked)
smtp.cox.net port 465
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ColleenD
Moderator
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1.7K Messages
8 years ago
I want to help. Are you seeing the error on the POP server or on the SMTP server?
Please check your account settings to be sure your user name box only has the first part of your email address.
Use the steps below to edit an email account set up in Outlook 2007-2010.
1)Open Outlook.
Click File, then click Account Information.
Click Account Settings.
Select the email account you want to change, then click Change to update settings.
Note: If necessary, click More Settings to make additional changes.
2)Click Next.
Click Finish.
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SilentV
New Contributor
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2 Messages
8 years ago
I couldn't get POP to work when I was setting up Outlook 2016, I had to use IMAP. My settings are
imap.cox.net port 993 (SSL/TLS encryption checked)
smtp.cox.net port 465 (SSL/TLS encryption checked)
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GetWrecked
New Contributor
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6 Messages
8 years ago
The IMAP settings are not working either. Keeps asking for a password, that I know is right because I can use it to log into the web app.
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GetWrecked
New Contributor
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6 Messages
8 years ago
...and calling resulted in "Give us $10.00/month if you want our help with that". I've been a Cox customer for 17 years. Looks like I'm moving service.
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GetWrecked
New Contributor
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6 Messages
8 years ago
Won't work on two phone either...and supposedly the problem is on MY end. What. A. Joke.
Cancellation incoming.
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Becky
Moderator
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4.3K Messages
8 years ago
There is a chance this may be part of a recent password compromise identified by our mail team. In order to prevent any further fraudulent activity, email is disabled until the password for the account is reset. The password can be reset at www.cox.com/myprofile/home.cox. Be sure not to reset the password to any passwords you have used in the past.
Once the password is reset, it may take up to 8 hours for mail to begin working again (if it is related to this issue). Also, remember to update the incoming and outgoing password saved in the email settings of each of your mail clients. I've included the correct server settings below.
Outgoing Server Settings:
• Use port number 465.
• Make sure SSL is enabled.
Incoming Server Settings:
• If you use POP, use port 995.
• If you use IMAP, use port 993.
• Make sure SSL is enabled.
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Joseph_M
New Contributor
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3 Messages
8 years ago
None of the fixes work so stop driving yourself crazy.
I have 2 forms of Outlook on 2 different computers and they won't work unless I'm on my Cox Wifi at home. Try sending email from anywhere else and you get that ridiculous prompt over an over again.
IT'S COX. NOT YOUR PHONE OR OUTLOOK.
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lczz
New Contributor
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1 Message
8 years ago
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DevanteD
New Contributor
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6 Messages
8 years ago
Hello Iczz,
Are you using the most recent version of outlook? If not can you please upgrade to most recent version. Another thing i would like you to check is your settings to match the ones from this link https://www.cox.com/residential/support/setting-up-an-email-account-in-outlook-for-windows.html. Please let me know if this solves the issue.
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Haz1
New Contributor II
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4 Messages
8 years ago
This is not just an outlook issue. I have been getting log in errors on my phone and windows live mail for the past week. It is a Cox issue.
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StephanieS
Moderator
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634 Messages
8 years ago
Hi there, there is a known issue with 3rd party applications, for instance, Outlook, Live Mail, Thunderbird, etc.. At this time there are two solutions until we can pin down the exact issue. You can go to the Cox website and check your email there or you can switch over to IMAP for incoming mail instead of POP. Is there any particular reason you're using a POP server VS IMAP?
StephanieS
Cox Support Forums Moderator
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bes1008okc
New Contributor
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5 Messages
8 years ago
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StephanieS
Moderator
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634 Messages
8 years ago
It's important that the SSL is enabled and that the port is set to 993 when you switch to the IMAP settings. Have you done that as well?
StephanieS
Cox Support Forums Moderator
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