Email filters don't work at all

Wow. I know for sure I won't try to help now. You bite people heads off that try to help. Yeesh.

Not worth a response to you. But I thought people should know it's not worth a response :)

Same :-)

Well thanks for the response but it's not helpful.

I was very clear in the OP, email filters that are set to discard mail, set with specific criteria, DO NOT WORK according the criteria set. What is so hard to understand about a very simple statement?

Settings screen shot of filters, and screen shot of messages going to spam folder that should be discarded and never even see my email, spam folder or otherwise.

I should note the 3 in the spam folder are only recent ones. I have deleted MANY emails over the months and last couple years that came to my spam that were set on these filters to discard. The filters have done nothing. That is why I opened this thread.

Your answer is dumfounding Tiffany. What you are telling me is, that mail is moved to spam before the filters are run. I'd like to know how this is possible if you want "good" filters to NOT dump your legit email that you have filtered to ALLOW, to run before those messages get dumped in spam.

You are basically saying to me that I cannot filter to allow emails I don't want put in spam, because all filtered messages will be put in spam anyway. That negates the entire idea of using filters in the first place!

You either need to get someone to FIX this problem, or if you are sorely mistaken as I suspect, you need to actually get someone to tell me what's correct, because according to your explanation I've lost a lot of email that I had filtered to get delivered and not get deleted as spam. Because Cox was flagging a lot of legit email as spam, and I talked to you guys several times on the phone about it and it was a completely fruitless waste of time trying to talk to your agents on the phone about it. I created filters so that my legit emails would come through. I created filters so that email that your spam filters were not picking up to be DELETED, not sent to spam, but many of the emails I already had filtered to DELETE *were* being sent to spam instead of being deleted from the account as the filter instructed. And that's why I opened this thread, that's exactly what the original post was about. And you guys are still double talking after several replies, and telling me the filters don't work the way it SAYS THEY DO ON THE SCREEN WHEN YOU MAKE ONE.

The way you are explaining it, ANY email whether it has a filter or not, is sent to spam if flagged as spam. You either need a truthful and accurate explanation of EXACTLY how your filters work or you need to fix the issue with them not working AT ALL.

I don't know how much clearer I can in response to your explanation that "What this means for you is that when an email comes in that you have a message filter set to discard the email, if the email is considered spam our filters will move it to the spam folder first and your filter "rule" will never occur".

If filtering is not the same for KEEP than it is for DELETE, then you need to at the LEAST change the wording on your website and BE CLEAR TO CUSTOMERS EXACTLY WHAT THE FILTER DOES. Because what it SAYS and what is DOES are two different things according to you, here are the exact words of your filtering, which pretty much makes anything you've said a (unintended, I'm sure) LIE:

Further, if what you say is true, then why, directly below the above, do you give me the CHOICE instead to move the filtered item to Spam, if you're just gonna put it there anyway!

Further, your answer just makes NO SENSE at all because you have a DETAILED WARNING ABOUT WHAT WILL HAPPEN IF YOU DO CHOOSE DISCARD right there on the page where you create the filters that is completely contrary to what you are saying in this thread!!! See the screen shot below, then get someone to answer this forum thread who HAS SOME KNOWLEDGE ABOUT HOW YOUR FILTERS WORK!!! It is just TOO obvious that your filters RUN FIRST and, I'm sorry to say, you have no clue what you are talking about, unless what's in the screen shot below is completely untrue.

Hello smtips.

Tiffany is correct. When a message is sent to you, our system will first determine if the email is spam. If the email has been labeled as spam by our system, then the spam filters take effect. (This prevents the email from ever being sent to your inbox.)

If an email is not labeled as spam, then the email will be sent to your inbox and then your message filters take place. This includes all of the settings in the picture you provided. 

Thanks,

Allan

Cox Support Forums Moderator

To be honest, I don't like the tone of this entire thread, but I am a nerd, first and formost. Have you considered going into the spam filter options and setting it to "Tag and deliver junk email " and then incorporate the SPAM tag into your filters? See here

Thank you for your reply Mr Health Edge. Are you a Cox support technician? If not, well thanks for taking the time to post. I do know what I want the filters to accomplish but obviously Cox mail filters don't work like any other email filter from any company on the net, they work backwards from anything else out there, if I am to believe the people who do get paid to answer these forums. No, I don't want spam or filtered mail delivered unless I tell it to. But I do appreciate your opinion about the "tone" of the thread and that you shared honestly about it.

I tried to be nice. Guess I will go back to ignoring this thread. ::sigh::